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Backend Developer

2 months ago

Toronto, Ontario, Canada Fidelity Investments Full time

About the Role

Fidelity Investments is seeking a skilled Software Developer to join our team in the CRM support group. As a key member of our IS division, you will be responsible for developing and supporting Customer Relationship Management and Events Management technical solutions for Fidelity Canada.

Key Responsibilities

  • Design, develop, and maintain system integrations with Salesforce using various APIs.
  • Write and optimize backend code, primarily in Apex, to extend Salesforce functionalities.
  • Develop and configure event management tools, such as Marketo.
  • Collaborate with stakeholders to ensure integration solutions are scalable and meet business requirements.
  • Provide technical support for integrated systems, troubleshooting issues and ensuring smooth data flow.
  • Support Marketo-related initiatives, especially concerning smart campaigns, webhooks, and administration.
  • Complete required unit-testing and cooperate with other IS and business teams to ensure timely, efficient, and error-free implementation.
  • Participate in planning and execution of CRM and Events Management tools upgrades and migrations.
  • Proactively promote enhancements to departmental processes, technical and business solutions.

Requirements

  • 2+ years of experience with the Salesforce platform, emphasizing backend solutions (Apex and APIs) as well as system integration.
  • Familiarity with data governance and security best practices.
  • Experience developing in Java, experience with Web Services Development.
  • Solid experience with the full life cycle of software development.
  • Strong leadership skills.
  • Detail-oriented, with strong analytical skills.
  • Customer service-oriented.
  • Solid written and verbal communication skills; ability to effectively communicate technical concepts to business users.
  • Self-starter with strong teamwork culture.
  • General understanding of the financial services sector.

Nice to Have

  • Hands-on experience with Marketo, especially concerning smart campaigns, webhooks, and administration.
  • Experience with Salesforce Service Cloud development.
  • Experience with Salesforce Financial Cloud development.
  • Development experience with REST Web Services.
  • Development experience in the Mutual Funds industry.

Education

  • University degree, preferably in Computer Science, or equivalent work experience.
  • Salesforce Certification – Salesforce Certified Platform Developer I or II preferred.