Store Manager
1 month ago
About the Role:
Sephora is seeking a highly skilled and experienced Store Director to lead our team in delivering exceptional client experiences and driving business results. As a Store Director, you will be responsible for managing the client service, people development, sales, productivity, merchandising, operational, and human resource functions of your store.
Key Responsibilities:
- Forecast sales and payroll with District Manager to drive store results.
- Monitor daily, weekly, monthly sales results and communicate to staff members.
- Manage and measure the effectiveness of business strategies. Adjust game plan as needed.
- Achieve store's sales plans and operating profits while maintaining expenses.
- Develop strategies to grow business, leveraging the customer loyalty program, events, product knowledge, and services.
Human Resources:
- Maintain optimum store staffing levels to deliver an exceptional client experience while adhering to budgetary goals.
- Recruit, interview, and hire for all positions according to business needs.
- Train, coach, delegate to, supervise, and motivate Assistant Managers and Supervisors to develop their leadership and business skills.
- Ensure a coaching culture is present that includes timely acknowledgement of successes, and feedback on opportunities.
- Ensure all team members receive quarterly development meetings and plans.
Merchandising and Operations:
- Conduct inventories on a timely basis and maintain updated inventory records.
- Communicate inventory issues/concerns to the District Manager and key stakeholders.
- Make strategic and innovative merchandising decisions in accordance with Sephora's concepts when necessary, to grow the business.
Requirements:
- 5 years of management experience in the retail/service industry.
- Previous experience recruiting, staffing, and hiring across all store positions, including leadership.
- Effective time management, problem-solving, and communication skills are essential.
- Maintaining composure and managerial courage are essential.
- Ability to analyze sales trends and react appropriately.
- Proficiency in Windows, Word, and Excel.
- A High School graduate or equivalent, while a College degree is preferred.
- Open availability including evenings, weekends, and holidays is required.
Physical Requirements:
- Work in a fragrance-filled environment.
- Lift and carry up to 50 pounds.
- Bend and stretch to stock shelves.
About Sephora:
Sephora is a leading beauty retailer with a strong commitment to innovation, customer experience, and community engagement. We offer a dynamic and inclusive work environment that values diversity, equity, and inclusion. If you are a motivated and results-driven professional with a passion for beauty and customer service, we encourage you to apply for this exciting opportunity.
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