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Retail Sales Associate
2 months ago
About Purolator Inc.
Purolator Inc. is a leading integrated freight, logistics, and package provider in Canada. With over 60 years of experience, we have been helping businesses and individuals deliver their promises to their customers.
Our Team
We are a team of dedicated professionals who are passionate about delivering exceptional customer service and ensuring that our customers' promises are kept. We are looking for a talented individual to join our team as a Retail Sales Associate.
Key Responsibilities
- Provide exceptional customer service to our customers, responding to their inquiries and resolving their issues in a timely and professional manner.
- Serve our customers in the most efficient and courteous manner on the telephone and in person.
- Upsell and cross-sell corporate products and services to our customers.
- Handle customer complaints and inquiries in a professional and courteous manner.
- Work to resolve problem shipments and equipment and technology challenges.
- Work with Head Office, local management, drivers, warehousing staff, account managers, and other corporate partners to ensure excellence in customer service.
- Build positive relationships with customers, vendors, and other key contacts.
- Assist customers with shipping details and account challenges.
- Load, scan, log, and call resolution freight.
- Cash reconciliation, including deposits and key control.
- Communicate in a positive manner with Head Office, local management, drivers, warehousing staff, account managers, and other corporate partners orally and in writing.
Requirements
- Customer service orientation and ability to problem-solve.
- Excellent relationship-building skills and experience working in a team environment.
- Ability to lift 70lbs and stand for 3-hour intervals.
- Professional communication skills, including oral communication, written communication, and listening skills.
- Proven track record of personal responsibility and accountability, including attendance, uniform compliance, and attention to detail.
What We Offer
We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.
