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Bilingual Senior Quality Assurance Expert

3 months ago

Mississauga, Ontario, Canada CAA Club Group Full time

Bilingual Senior Quality Assurance Specialist - Personal Lines

The Bilingual Senior Quality Assurance Specialist will play a crucial role in managing quality assurance processes, performing data analysis, engaging in testing and evaluations, documenting workflows, and delivering training to team members. The ideal candidate should exhibit a proactive mindset, a strong commitment to excellence, and the ability to excel in a dynamic work environment.

  • Act as a subject matter authority for Risk Sharing Pool and IBC Reporting (excluding Quebec)
  • Detect data quality patterns and propose enhancements to processes
  • Ensure comprehensive documentation for RSP protocols and facilitate training for team members
  • Collaborate with both internal and external partners on reporting and procedural matters
  • Oversee RSP & GAA reports and manage error rectifications
  • Serve as a secondary resource for testing related to system challenges

Qualifications:

  • 5 - 7 years of experience in Personal Lines Underwriting
  • Post-secondary education in a relevant discipline
  • CIP, FCIP, or CRM designation either completed or currently in progress

Perks:

  • Attractive compensation and benefits package
  • Annual performance-driven shared success initiative
  • Merit-based salary increases
  • Defined Contribution Pension Plan with matching contributions
  • Complimentary CAA Membership