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IT Support Technician

2 months ago

Sherbrooke, Quebec, Canada RED TIC Full time

Job Title: IT Support Technician

RED TIC is in search of a skilled IT Support Technician to enhance our operational efficiency. In this role, you will be tasked with delivering initial technical assistance to internal personnel, diagnosing hardware and software complications, overseeing support requests, installing and upgrading computer systems, educating users, and working alongside various teams to address intricate challenges.

Key Responsibilities:

  • Deliver initial technical assistance to internal personnel
  • Oversee support requests and ensure timely resolution
  • Install, configure, and upgrade computer systems and software
  • Educate users on software and systems
  • Collaborate with various teams to tackle complex issues

Required Qualifications:

  • Bachelor's degree in Computer Science or equivalent experience
  • Demonstrated experience in technical support
  • Strong communication skills with a knack for problem-solving
  • Comprehensive knowledge of Windows operating systems and office applications
  • Experience in managing incidents and support requests

Technical Expertise:

  • Proficiency in remote assistance tools
  • Understanding of computer networking and protocols
  • Awareness of IT security best practices
  • Capability to document solutions to build a knowledge repository

Benefits Offered:

  • Dynamic and collaborative work atmosphere
  • Opportunities for ongoing training and professional growth
  • Competitive salary and comprehensive benefits package
  • Chance to play a role in the continuous enhancement of support operations