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Automotive Parts Support Specialist
3 months ago
Company Overview:
Canadian Tire is a leading general merchandise retailer in Canada, with a vast network of over 500 stores nationwide. We specialize in providing a diverse range of products and services across three key categories: automotive parts, accessories, and services; sports and leisure goods; and home improvement products.
Position Summary:
The Automotive Parts Support Specialist plays a crucial role in a dynamic automotive service environment, assisting Licensed Automotive Technicians in identifying and supplying the appropriate components for vehicle repairs within the Automotive Service Centre. This position requires proficiency in utilizing computerized automotive parts lookup systems to manage repair estimates, order processing, and inventory control.
Key Responsibilities:
- Address and resolve inquiries from both internal and external customers promptly.
- Enhance the customer experience by efficiently sourcing and supplying the necessary vehicle parts as requested by customers and Licensed Automotive Technicians.
- Assist Licensed Automotive Technicians by fulfilling their parts and tire requests.
- Communicate with Automotive Service Centre personnel regarding all incoming parts and tire orders.
- Procure automotive parts, shop supplies, and products from authorized vendors.
- Provide accurate quotes for parts and tire availability and pricing.
- Maintain precise inventory records, including specialty tools used in the shop.
- Conduct battery testing and filling, as well as testing starters and alternators, following established training protocols.
- Collaborate with Automotive Service Centre staff to ensure accurate and professional formatting of estimates.
- Organize and stock shelves in storage and display areas.
- Handle returns, warranties, and casting processes as necessary.
Qualifications:
- Strong knowledge and interest in automotive subjects.
- Basic mathematical and typing skills.
- Familiarity with automotive parts lookup systems.
- Previous experience in a similar role within an automotive service environment is advantageous.
- Certification in the transportation of dangerous goods is a plus.
- Ability to provide professional customer service and build trust with clients.
- Detail-oriented with a commitment to completing tasks accurately and responsibly.
- Capacity to thrive in a fast-paced, customer-centric environment.
- Team player who supports colleagues to achieve shared objectives.
- Effective planning and organization skills for daily tasks.
- Strong written and verbal communication abilities.
- Aptitude for multitasking and adapting to changing situations.
Career Advancement Opportunities:
- Potential career paths include Service Advisor, Department Manager, Warehouse Manager, and Service Manager.
Physical Requirements:
- Ability to stand and walk for extended periods.
- Regular lifting and carrying of merchandise items, which may vary in weight.
Employee Benefits:
- Competitive salary and benefits package.
- Profit-sharing potential.
- Employee discounts on purchases.
- Flexible working hours.
- Opportunities for learning and development.
- Scholarship programs.
- Recognition and rewards initiatives.
- A culture that promotes performance and accountability.
- A supportive and positive team atmosphere.
Salary: Commensurate with experience.
Availability: Must be available for a flexible schedule, including occasional weekend shifts.
Background Check:
This position may require the successful completion of pre-employment conditions, including employment verification.
We appreciate the interest of all applicants; however, only those selected for an interview will be contacted. We are dedicated to fostering a diverse and inclusive workplace. If you require accommodations during the recruitment process, please inform us to ensure equitable access.
