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Transit Operations Specialist

3 months ago

City of Spruce Grove, Canada The City of Spruce Grove Full time

ABOUT THE ORGANIZATION


The City of Spruce Grove is a rapidly evolving municipality dedicated to fostering a financially responsible community that serves its residents, attracts visitors, and encourages future development.

Our core values include accountability, communication, leadership, integrity, and respect, all while striving to maintain a healthy work-life balance.

We are a community-focused organization committed to public service, empowering every individual to contribute their best efforts. By collaborating in a spirit of mutual respect, we believe we can achieve remarkable outcomes.

POSITION OVERVIEW


The Transit Operations Specialist plays a crucial role in the planning, administration, and oversight of the City of Spruce Grove's transit system. This position offers expert planning insights and recommendations to shape the growth and enhancement of transit services. The role requires close cooperation with various city departments, service providers, and regional partners to ensure the provision of safe, reliable, and efficient transit services, both on-demand and scheduled.

COMPENSATION: The salary range for this role is $94,549 - $112,385.

KEY RESPONSIBILITIES


Transit Operations and Planning
  • Evaluate and track transit metrics such as ridership and performance indicators to analyze customer travel behaviors and route effectiveness.
  • Formulate and update both short-term and long-term service strategies that align with the city's public transportation goals.
  • Conduct service assessments, route planning analyses, and transit marketing studies.
  • Adjust routes, schedules, and service levels based on ridership data and seasonal trends.
  • Identify opportunities for improvement to enhance overall customer satisfaction through feedback, staff insights, and City Council requests.
  • Enhance the accessibility of transit services for all users, including individuals with disabilities, by applying inclusive design principles and ensuring compliance with relevant accessibility standards.
  • Utilize industry benchmarks to understand the role of public transit within the city's strategic framework.
Contract and Financial Oversight
  • Oversee the city's transit operations contracts and revenue-sharing agreements with neighboring municipalities.
  • Negotiate, review, and manage contracts with transit service providers and regional collaborators.
  • Compile operational and financial data, preparing monthly invoices in accordance with revenue-sharing agreements.
Stakeholder Engagement and Customer Relations
  • Engage with the business community, citizen groups, and government entities to advocate for transit services.
  • Deliver exceptional customer service and public relations to user groups, residents, and the broader community.
  • Conduct annual ridership satisfaction surveys to identify areas for service enhancement.
  • Represent the city in various committees and working groups, providing technical expertise and divisional insights.
Collaboration and Regional Coordination
  • Work in partnership with other regional transit systems, contributing to collaborative transit initiatives.
  • Participate in the implementation and management of fare payment systems.
  • Maintain strong relationships with transit administrators in adjacent municipalities.
Capital Projects and Grant Management
  • Identify transit infrastructure needs and assess fleet requirements.
  • Participate in the bus procurement process and prioritize improvements to bus stops.
  • Prepare and manage grant applications, ensuring claims are submitted with appropriate documentation.
Additional Responsibilities
  • Adhere to City policies, procedures, and standards, as amended over time.
  • Promote health and safety by ensuring the well-being of staff within the section.
  • Act as a steward of the City's corporate culture, empowering and supporting staff.
  • Perform other job-related duties as assigned.

QUALIFICATIONS


Essential Qualifications
  • A university degree in Urban Planning, Geography, Transportation Engineering, Business, or a related field.
  • A minimum of 3 years of progressive experience in public transit, transportation planning, and business strategy.
  • Advanced communication and presentation skills.
  • Strong analytical and decision-making abilities, with a capacity to draw conclusions and provide recommendations based on data analysis.
  • Excellent written and verbal communication skills for professional reports, presentations, and correspondence.
  • Ability to work effectively with all organizational levels and external stakeholders.
  • Capability to develop, implement, and assess innovative plans.
  • Strong customer service orientation and the ability to foster positive business relationships.
  • Ability to exercise tact and diplomacy in sensitive and confidential situations.
  • Proficient in Microsoft Outlook, Word, Excel, Teams, and PowerPoint.
Preferred Qualifications
  • CIP (Canadian Institute of Planners) certification.
  • Experience with GIS (Geographic Information System) for mapping and spatial analysis.
  • Project Management certification.
  • Professional designation in Planning, Engineering, or Business/Commerce in Alberta.
Competencies:

  • Strategic Thinking: Ability to see beyond the current situation and understand the broader impact of decisions.
  • Relationship Building: Effectively build relationships with a diverse range of partners.
  • Performance Optimization: Understand how to set and achieve results while maximizing team performance.
  • Talent Development: Foster an inclusive workplace and promote continuous growth.
  • Innovation and Change Management: Identify issues and stimulate creativity while managing change effectively.
  • Political Acumen: Understand legislative processes and navigate political implications of recommendations.

CONDITIONS OF EMPLOYMENT

  • Valid Class 5 Driver's License.
  • Must pass a review of a three-year Driver's Abstract.
  • Criminal Record with Vulnerable Sector Check Clearance.

WHY WORK WITH US?

  • Competitive annual salary
  • Pension plan
  • Medical and dental benefits
  • Life insurance
  • Wellness initiatives
  • Work-life balance
  • Recognized general holidays
  • Flexible work arrangements
  • Professional development opportunities