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Senior Vice President of Client Success

3 months ago

Corner Brook, Newfoundland and Labrador, Canada RootX Full time
Vice President, Customer Success at RootX

As the Vice President of Customer Success at RootX, you will spearhead initiatives within the Customer Experience Management division. Your primary focus will be to ensure that our clients enjoy a seamless and rewarding interaction with our offerings.

  • Formulate and execute strategies aimed at enhancing customer satisfaction and loyalty.
  • Oversee a team of customer success professionals dedicated to providing outstanding support.
  • Work collaboratively with various departments to elevate the overall customer journey.
  • Evaluate customer insights and metrics to pinpoint opportunities for enhancement.

If you possess a strategic mindset and a dedication to customer success, your expertise will be invaluable at RootX as we strive to build enduring partnerships with our esteemed clients.

Job Requirements for Vice President, Customer Success at RootX

The qualifications for the Vice President, Customer Success role at RootX in the Customer Experience Management division are as follows:

  • At least 8 years of experience in customer success or account management.
  • A proven history of leading and expanding high-achieving customer success teams.
  • In-depth knowledge of customer experience management principles and best practices.
  • Demonstrated capability to devise and execute customer success strategies.
  • Exceptional communication and interpersonal abilities.
  • Proficient in collaborating with cross-functional teams.
  • Experience in a fast-paced, dynamic work environment.
  • Bachelor's degree in Business Administration or a related discipline; MBA is preferred.
  • Familiarity with CRM software and other customer success tools.
  • A strategic thinker with a focus on customer-centric approaches.