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Staff Product Designer

2 months ago

Toronto, Ontario, Canada Gusto Full time
About Gusto

Gusto is a leading provider of modern, online people platforms that empower small businesses to manage their teams effectively. Our comprehensive suite of services includes full-service payroll, health insurance, 401(k)s, expert HR, and team management tools. With offices in Denver, San Francisco, and New York, we serve over 300,000 businesses nationwide.

Our Mission

We strive to create a world where work empowers a better life, starting right here at Gusto. Our commitment to building a collaborative and inclusive workplace, both physically and virtually, is at the heart of our mission.

About Design at Gusto

Our Product Design team is a dynamic group of over 70 creative professionals who share a passion for empowering small businesses and their employees. We're a cross-functional team that includes Design, Research, Writing, Ops, and Front-end Development experts who work closely with our partners in Product, Engineering, Data, and Marketing to design, build, and ship experiences that make a difference.

About the Teams

We have several Staff Designer roles available across various teams at Gusto. Here are the teams currently hiring:

Tax Credits

The Tax Credits team helps guide our customers through intricate tax credit regulations, unlocking financial opportunities and extending their business runway. This team is focused on developing an emerging market product for our customers.

Gusto Money

Gusto Money is a new product area where growing businesses can confidently manage income, expenses, and access working capital. This team has a 0-1 opportunity with the potential to become one of our largest revenue drivers.

Gusto Pro

Gusto Pro helps accountants manage dozens to hundreds of clients on Gusto and grow their firms along the way. You'll design experiences that make experts and power users even more efficient at scale.

AI, CX Platform

This team is focused on taking a service design approach to ensure our customers get the support they need from self to human assistance. You'll leverage service design expertise to craft cohesive end-to-end service experiences for our customers.

Growth Acquisition

The Growth team at Gusto is on a mission to define how businesses discover, adopt, and engage with our products. As a key member of this team, you'll collaborate closely with a cross-functional group of experts to shape the user experience for a diverse range of customers.

Commerce Platform

The Commerce team at Gusto is focused on maximizing customer value through intelligent and cohesive merchandising experiences. This team is responsible for developing and managing our merchandising APIs and crafting consistent and comprehensive merchandising experiences throughout the customer journey.

Member Lifecycle

Member lifecycle is part of a growing platform team that's responsible for our team member experiences across Gusto. As the design lead on this team, you'll collaborate with our App teams to establish consistent patterns and systems of use across the product.

Responsibilities
  • Work with cross-functional partners to understand customer problems and define both the long-term UX vision and short-term releases that unlock customer value.
  • Collaborate with Research, Data Science, and Customer Support teams to build a holistic understanding of customer needs and inform prioritization decisions.
  • Advocate for great UX and inspire your teams with a strong point of view about what's possible and aspirational for your product area.
  • Hold high standards for the customer experience and partner with engineering partners to refine the end customer experience.
  • Design for how your experience fits into our system and advocate for cohesive experiences through the use of our Design System and other platform capabilities.
  • Speak clearly to tradeoffs and the 'Why' behind design decisions in terms non-designers can understand.
  • Provide and seek feedback from other designers to always push the bar for quality.
  • Collaborate with designers on other teams to develop cohesive solutions for shared problems.
  • Drive team-wide impact through mentorship and fostering a culture of growth and collaboration.
Requirements
  • 8+ years' aligned Product Design experience.
  • Bonus for Gusto if you've worked in domains connected to HR like Payroll, Benefits, Finance, and/or Workforce Management.
  • A builder who loves being hands-on crafting high-quality, high-impact solutions and getting them in front of customers.
  • Experience designing and shipping products in complex domains informed by research, data, and insights from support teams.
  • Systems thinking, including using and contributing to a Design System and designing with a Platform-first approach.
  • Ability to explain the impact of your work, tradeoffs you've made, lessons learned, and design rationale.
  • The ability to think long-term towards a broader vision or step change, while being able to speak to scoping and sequencing to deliver iterative value.
  • Experience balancing long-term design goals with an Agile-based iterative approach.
  • Strong communication skills and enthusiasm for collaborating across the entire company.
  • Experience designing end-to-end customer journeys from software to service.
  • Strong understanding of common web patterns, foundations, and the ability to discern when to innovate versus adopt existing standards.
  • Strong opinions loosely held and a willingness to engage in constructive debates about scope and tradeoffs to build alignment and unblock work.
  • Strong UX craft – you can break down complex experiences and design with consideration for all touchpoints.
  • Ability to embrace ambiguous situations as opportunities to create.
  • Passion for Gusto's mission and the impact we can have on the world.