Senior Client Service Manager
7 days ago
BMO Financial Group is seeking a highly skilled Senior Client Service Manager to join our team. As a key member of our organization, you will be responsible for providing exceptional operational service support to grow our market share and maximize profitability of client relationships.
Key Responsibilities- Client Problem Resolution: Ensure prompt and effective resolution of client problems, identifying and closing or referring enhancement opportunities during client service interactions.
- Team Performance: Improve team performance, recognize and reward performance, coach employees, support their development, and manage poor performance.
- Leadership and Strategic Direction: Provide overall leadership and strategic direction to the team, setting context, direction, accountabilities, tasks, and assignments.
- Service Quality: Oversee the level of service provided to customers to ensure business objectives are achieved.
- Escalated Service Issues: Address escalated service issues and make recommendations to senior leaders on strategy and new initiatives.
- Regulatory Expertise: Act as a subject matter expert on relevant regulations and policies.
- Resource Management: Manage resources and lead the execution of strategic initiatives to deliver on business and financial goals.
- Change Management: Lead change management programs of varying scope and type, including readiness assessments, planning, stakeholder management, execution, evaluation, and sustainment of initiatives.
- Policies and Procedures: Create policies and procedures to deliver quality client service and products while protecting the Bank's interests and managing risk.
- Training and Development: Develop and administer training programs, documenting all standard procedures and processes, and communicating new processes to service and sales staff.
- Client Advocacy: Actively listen to client concerns to diagnose client service needs, facilitating actions that close gaps between client expectations and experiences in the performance of the Bank and its products.
- Specialist Resource: Serve as an advocate for individual clients and escalate service problems to facilitate timely resolution, operating at a group/enterprise-wide level and serving as a specialist resource to senior leaders and stakeholders.
- Experience: Typically 7+ years of relevant experience and post-secondary degree in a related field of study or an equivalent combination of education and experience.
- Language Skills: Fluency in French and English, as this role provides support to clients and team members inside and/or outside the province of Quebec.
- Decision Making: Data-driven decision making - In-depth/Expert.
-
Senior Client Service Manager
6 days ago
Montreal, Quebec, Canada BMO Financial Group Full timeJob SummaryWe are seeking a highly skilled Senior Client Service Manager to join our team at BMO Financial Group. As a key member of our Commercial Sales & Service team, you will be responsible for providing exceptional operational service support to grow our market share and maximize profitability of client relationships.Key ResponsibilitiesEnsure alignment...
-
Senior Client Service Manager
1 week ago
Montreal, Quebec, Canada BMO Financial Group Full timeJob SummaryWe are seeking a highly skilled Senior Client Service Manager to join our team at BMO Financial Group. As a key member of our Commercial Sales & Service team, you will be responsible for providing exceptional operational service support to grow our market share and maximize profitability of client relationships.Key ResponsibilitiesEnsure alignment...
-
Senior Client Service Manager
6 days ago
Montreal, Quebec, Canada Bank of Montreal Full timeAbout the RoleWe are seeking a highly skilled Senior Manager to lead our Client Service Management team. As a key member of our Commercial Sales & Service group, you will be responsible for providing exceptional operational service support to grow our market share and maximize profitability of client relationships.Key ResponsibilitiesProvide prompt and...
-
Senior Client Service Manager
6 days ago
Montreal, Quebec, Canada Bank of Montreal Full timeAbout the RoleWe are seeking a highly skilled Senior Manager to lead our Client Service Management team. As a key member of our Commercial Sales & Service group, you will be responsible for providing exceptional operational service support to grow our market share and maximize profitability of client relationships.Key ResponsibilitiesProvide prompt and...
-
Montreal, Quebec, Canada BMO Financial Group Full timeJob SummaryWe are seeking a seasoned professional to fill the role of Senior Manager, Portfolio and Client Services Expert at BMO Financial Group. This leadership position requires a strong background in client service, portfolio management, and team leadership.Key Responsibilities:Client Service and Portfolio Management: Provide exceptional client service...
-
Montreal, Quebec, Canada BMO Financial Group Full timeJob SummaryWe are seeking a seasoned professional to fill the role of Senior Manager, Portfolio and Client Services Expert at BMO Financial Group. This leadership position requires a strong background in client service, portfolio management, and team leadership.Key Responsibilities:Client Service and Portfolio Management: Provide exceptional client service...
-
Senior Client Service Associate
2 weeks ago
Montreal, Quebec, Canada MD Financial Management Full timeAbout the RoleThis is a unique opportunity to join MD Financial Management as a Senior Client Service Associate, where you will play a vital role in delivering exceptional client experiences and driving business growth.Key ResponsibilitiesClient Relationship Management: Build and maintain strong relationships with clients, understanding their needs and...
-
Client Service Manager
6 days ago
Montreal, Quebec, Canada GardaWorld Full timeJob SummaryWe are seeking a highly skilled Senior Client Specialist to join our team at GardaWorld. As a Senior Client Specialist, you will be responsible for overseeing client relations, handling escalations, and prioritizing communications.Key ResponsibilitiesAct as a privileged intermediary for the client, listening to their needs and requirements.Receive...
-
Client Service Manager
1 week ago
Montreal, Quebec, Canada GardaWorld Full timeJob SummaryWe are seeking a highly skilled Senior Client Specialist to join our team at GardaWorld. As a Senior Client Specialist, you will be responsible for overseeing client relations, handling escalations, and prioritizing communications.Key ResponsibilitiesAct as a privileged intermediary for the client, listening to their needs and requirements.Receive...
-
Montreal, Quebec, Canada Bank of Montreal Full timeJob SummaryWe are seeking a highly experienced Senior Manager, Portfolio and Client Services to join our team at the Bank of Montreal. This is a key leadership role that requires a strong background in client service, portfolio management, and team leadership.Key ResponsibilitiesProvide exceptional client service and support to grow the bank's market share...
-
Montreal, Quebec, Canada Bank of Montreal Full timeJob SummaryWe are seeking a highly experienced Senior Manager, Portfolio and Client Services to join our team at the Bank of Montreal. This is a key leadership role that requires a strong background in client service, portfolio management, and team leadership.Key ResponsibilitiesProvide exceptional client service and support to grow the bank's market share...
-
Senior Manager, Client Services
4 weeks ago
Montreal, Quebec, Canada OpenText Full timeAbout OpenText:OpenText is a global frontrunner in information management, where innovation, creativity, and collaboration are the core elements of our corporate ethos. As a member of our organization, you will have the chance to partner with esteemed companies worldwide, address intricate challenges, and contribute to initiatives that shape the future of...
-
Client Services Manager
4 weeks ago
Montreal, Quebec, Canada GardaWorld Cash Full timeGardaWorld Cash Services - Senior Client SpecialistGardaWorld Cash Services stands as a premier provider of comprehensive cash management solutions across North America. We oversee the handling of over $8 billion in cash daily, catering to the financial, commercial, governmental, and corporate sectors. If you possess a proactive attitude and exceptional...
-
Senior Client Service Specialist
6 days ago
Montreal, Quebec, Canada GardaWorld Full timeAbout the RoleGardaWorld Cash Services is a leading provider of customized end-to-end cash solutions in North America. As the largest processor of cash, coin, and check in Canada and the US, we manage and move over $8B in cash every day serving the financial, commercial, government, and corporate sectors.The Senior Client Specialist – Retail oversees...
-
Senior Client Service Specialist
1 week ago
Montreal, Quebec, Canada GardaWorld Full timeAbout the RoleGardaWorld Cash Services is a leading provider of customized end-to-end cash solutions in North America. As the largest processor of cash, coin, and check in Canada and the US, we manage and move over $8B in cash every day serving the financial, commercial, government, and corporate sectors.The Senior Client Specialist – Retail oversees...
-
Senior Client Relationship Manager
4 weeks ago
Montreal, Quebec, Canada Marsh McLennan Full timeCompany:Marsh McLennanOverview: Marsh McLennan stands as a premier authority in the realms of insurance brokerage and risk management. Our mission is to empower clients by crafting, developing, and implementing tailored, sector-specific strategies that proficiently address risk management challenges.Position Summary: We are currently seeking a seasoned...
-
Senior Client Relationship Manager
3 weeks ago
Montreal, Quebec, Canada BMO Full timeAbout This Role As a Senior Client Relationship Manager at BMO, you will play a pivotal role in cultivating and managing relationships with our valued clients. Your expertise in financial analysis and client service will be instrumental in driving business growth and ensuring client satisfaction. Key Responsibilities Business Development: Develop and...
-
Senior Client Relationship Manager
4 weeks ago
Montreal, Quebec, Canada Marsh McLennan Companies Full timePosition Overview: As a prominent player in the insurance brokerage and risk management sector, Marsh McLennan Companies is dedicated to empowering clients through tailored, innovative solutions that effectively address risk management challenges. We are currently seeking a seasoned Senior Client Relationship Manager to enhance our team. Key...
-
Senior Client Relationship Manager
4 weeks ago
Montreal, Quebec, Canada Marsh McLennan Full timeCompany:Marsh McLennanPosition Overview:As a prominent figure in the insurance brokerage and risk management sector, Marsh McLennan is dedicated to empowering clients by formulating, crafting, and implementing tailored, industry-specific strategies to proficiently navigate risk.Role Summary:We are seeking a seasoned Senior Client Executive who will play a...
-
Senior Client Services Specialist
4 weeks ago
Montreal, Quebec, Canada Scotiabank Full timeSenior Client Service AssociateBecome part of a successful team dedicated to achieving results within a diverse and high-performing environment.Your contributions will be vital to the effectiveness of Client Administrative Services, ensuring that personal objectives and corporate strategies are met while adhering to regulatory standards.Key...
