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Lead Cashier

2 months ago

Granby, Quebec, Canada Home Depot Full time

Position Purpose:

The front end is the last opportunity we have to thank our customers and show them we appreciate their business. The Head Cashier is accountable to ensure this occurs by carrying out the responsibilities listed in this description as well as holding the Front End associates accountable to effectively carry out their duties and responsibilities.

Key Responsibilities:

  • Drive awareness of current promotions by providing Front End associates with promotion locations so they can effectively direct customers, communicating store and Home Depot objectives to associates.
  • Train and supervise Cashiers (including cashiers in all remote cashier locations) and Lot Associates.
  • Set clear performance expectations as well as provide on-the-job feedback.
  • Provide outstanding service to both external and internal Customers by ensuring efficient Front End and Remote Cashier operations.
  • Handle customer complaints in a professional manner.
  • Provide a safe working and shopping environment by following all safety policies & standards.
  • Complete specified safety training, immediately correct hazards; unsafe conditions or report conditions to the Manager On Duty, and work safely as not to endanger themselves, co-workers, vendors, or customers.

Requirements:

  • Minimum time in position and performance management code requirements of V2 (or P3 in previous system).
  • Ability to work a flexible schedule including evenings and weekends.
  • Excellent communication skills and customer service skills.
  • Knowledge of all policies, procedures and duties related to customer transactions, cash handling, the service desk and lot.
  • 1 year of supervisory experience.
  • Excellent decision making ability and problem solving skills.