NSO Trainer Job Description

Mary Brown's Chicken is seeking a highly skilled and experienced NSO Trainer to join our team. As an NSO Trainer, you will play a critical role in supporting the success of our new store openings by providing expert training and guidance to our franchisees and their teams.

Key Responsibilities:

• Conduct high-standard training for new franchise employees on day-to-day procedures.
• Ensure all Mary Brown's operational and administrative procedures and standards are adhered to.
• Collaborate with Corporate Training Director to identify company training needs and ways to improve effective training.
• Supervise trainees, evaluate performances, and make recommendations.
• Provide timely feedback to Trainer on site.
• Ensure all governmental and health and safety regulations are being adhered to.

Requirements:

• Minimum of 1 year of hands-on experience in a Mary Brown's store.
• Must be available for the duration of the entire assignment, ranging from 10-14 days, with the possibility for overnight travel.
• A record of strong performance in all work stations, including front and back of house.
• A coachable team player with potential leadership skills and the right attitude.
• Passionate about the Mary Brown's brand.
• Successful completion and up-to-date on all required training modules on LearnMB.
• Flexible and adaptable to adjust to a dynamic work environment.
• Motivated and willing to learn new skills.
• Professional, well-spoken, with a strong command of the English Language.
• Excellent verbal and written communication, along with the ability to listen effectively.
• Excellent attention to detail and organizational skills, with the ability to meet deadlines.
• Mature professional judgment and professionalism in handling all matters.
• Strong knowledge of health and safety protocols and food standards.

Preferred Qualifications:

• Ability to speak any of the listed languages (Spanish, Turkish, Hindi, Urdu, or Punjabi) is an asset.
• Previous supervisor experience.
• Flexible/Open availability.

Physical Activities and Requirements:

• The position will require the ability to work long hours while standing.
• Occasional exposure to mechanical parts, extreme cold, and extreme heat due to restaurant and kitchen work settings.

Occupational Health & Safety Requirements:

All workers must work in a manner compliant with the Ontario Occupational Health and Safety Act and its regulations, in addition to company health and safety policies and procedures. All workers must report any set of circumstances that may be deemed to place themselves or any other employee at risk of incident, and with any employee, including supervisors and managers, seen to be in contravention of Ontario Occupational Health and Safety Act and its regulations, in addition to company health and safety policies and procedures. All workers shall use or wear the equipment, protective devices, or clothing that the employer requires to be used or worn and immediately report any missing or defective protective devices or clothing.

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