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Hotel Operations Manager
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Hotel Operations Manager
2 months ago
We are seeking a highly skilled and experienced Hotel Manager to join our team at Super 8 Motels. As a Hotel Manager, you will be responsible for the overall operation of the hotel, ensuring that all aspects of the business are running smoothly and efficiently.
Key Responsibilities:- Develop and Implement Policies and Procedures: Create and implement policies and procedures for daily hotel operations, ensuring that all staff are aware of their roles and responsibilities.
- Prepare Budgets and Monitor Revenues and Expenses: Prepare and manage the hotel's budget, monitoring revenues and expenses to ensure that the hotel is operating within budget.
- Prepare Marketing Plans: Develop and implement marketing plans to attract and retain guests, increasing revenue and occupancy rates.
- Implement Marketing Activities: Plan and execute marketing activities, such as promotions and events, to drive sales and revenue.
- Enforce Policies and Procedures: Ensure that all staff are aware of and adhere to hotel policies and procedures, maintaining a high level of customer service.
- Address Customer Complaints: Respond to and resolve customer complaints in a timely and professional manner, ensuring that guests have a positive experience.
- Assist Clients/Guests with Special Needs: Provide assistance to guests with special needs, ensuring that their stay is comfortable and enjoyable.
- Develop and Implement Business Plans: Develop and implement business plans to drive revenue and growth, improving the overall performance of the hotel.
- Establish Work Schedules: Create and manage work schedules for all staff, ensuring that the hotel is adequately staffed at all times.
Requirements:
- 2 years to less than 3 years of experience in a hotel management role
- Permanent employment
- English as the primary language of work
- 40 hours per week
