Service Appointment Coordinator

4 weeks ago


Calgary, Alberta, Canada Go Auto Full time

Job Title: Service Appointment Coordinator

About the Role:

We are seeking a highly organized and customer-focused individual to join our team as a Service Appointment Coordinator. As a key member of our service team, you will be responsible for scheduling appointments, confirming details, and ensuring a seamless service experience for our guests.

Key Responsibilities:

  • Scheduling and Coordination: Efficiently schedule appointments, confirmations, and updates, ensuring all necessary information is accurate and up-to-date.
  • Guest Experience: Provide exceptional customer service, ensuring every service visit is a unique and extraordinary experience for our guests.
  • Recalls and Reminders: Check for outstanding recalls, advise on manufacturer warranty coverage, and offer alternate transportation options.
  • Communication: Answer calls and emails promptly and professionally, ensuring our guests feel valued and heard.
  • Coordination and Planning: Review and coordinate appointments with the parts department, ensuring everything is in place for a seamless service experience.
  • Cash Handling: Collect and process payments, following dealership guidelines with precision.
  • Feedback and Improvement: Follow up with guests, request feedback, and discuss surveys within 24 hours, ensuring continuous improvement.

Requirements:

  • Customer Service Experience: Proven experience in customer-facing roles, with a passion for creating positive experiences.
  • Communication Skills: Excellent written and verbal communication skills, with the ability to effectively communicate with guests and team members.
  • Organizational Skills: Highly organized and detail-oriented, with the ability to juggle multiple tasks seamlessly.
  • Tech Savvy: Proficient in using technology to manage appointments, communicate with guests, and perform administrative tasks.

Perks:

  • Learn and Grow: We are committed to your growth and development, providing training and access to our library of courses in the Go Auto U.
  • Employee Investment Program: Enjoy a 10% return on investment every year, up to a maximum of 16%, based on Go Auto's profits.
  • Vacation Vibes: Enjoy three weeks of vacation after your first year, increasing to four weeks after five years, and five weeks after ten years.
  • Health and Dental: Enjoy comprehensive benefits, including healthcare, dental coverage, and a health spending account.
  • Career Growth: With our promote-from-within culture, you'll have opportunities to grow along your chosen career path.
  • Positive Team Environment: Join a vibrant team of like-minded individuals who share your passion and drive, fostering a positive and collaborative work environment.
  • Giving Back: We're committed to making a positive impact, donating to worthy causes like the Kids with Cancer Society and Go Auto Fuels the Schools.

About Go Auto:

We're a dynamic and growing company that values our employees and customers. We're committed to providing exceptional service, creating a positive work environment, and making a positive impact in our community.



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