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Cloud Solutions Architect

2 months ago

Toronto, Ontario, Canada Microsoft Full time $91,000 - $168,400
About the Role

This is a key technical resource position for customers, primarily focused on delivering proactive services such as education workshops, assessments, and tailored guidance.

Key Responsibilities
  • Build long-term trusted relationships with customer decision-makers, including Chief Technology and Information Officers, and decision-makers within the customer's business units.
  • Proven leadership and executive presence in person, managing customer communication throughout critical incidents handling, especially toward C-level executives.
  • Broad knowledge of the Microsoft Modern Work Solution, specifically Exchange Online, Endpoint Manager, or Teams.
  • Demonstrate prior technical leadership to drive delivery teams to attend to customer expectations about providing workarounds and helping customers solve their technical issues as quickly as possible.
  • Lead an executive committee meeting with customer stakeholders to monitor delivery progress and customer support experience, promoting a proactive agenda.
  • Provide detailed reviews of service disruptions, metrics, and risk management.
  • Ensure Root Cause Analysis findings and remediation plans are integrated into Proactive Support Delivery Projects.
  • Assist and help the customer with addressing any technical delivery concerns/questions related to Microsoft technologies and act as a customer single point of contact for any critical issue/escalation.
  • Support the Customer Success Account Management team joining monthly service review meetings with the customer when necessary to provide progress updates of technical ongoing activities.
  • Lead Monthly steering committee meeting with the account team to monitor support experience and follow up on delivery progress, existing blockers, required actions, and support needed.
  • Alignment with Customer Success Account Managers to define proactive activities agenda.
  • Contribute to on-call rotations to ensure a high quality of service for critical incidents created by Support for Mission Critical customers.
Requirements
  • Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, or related field AND 4+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting.
  • Microsoft Certification in two or more of the following technologies preferred: Microsoft Cybersecurity Architect Expert, M365 Administrator Expert, Microsoft 365 Certified: Breadth of technical experience and knowledge, with depth/SME in two or more of the following M365 solutions: Microsoft Intune/Endpoint Manager, Exchange Online, SharePoint Online & Teams, M365 Copilot/Microsoft Security Copilot, Information Protection & Compliance, Governance & Risk Management.
  • Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, or related field AND 8+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting.
  • OR Master's Degree in Computer Science, Information Technology, Engineering, Business, or related field AND 6+ years experience in cloud/infrastructure technologies, technology solutions, practice development, architecture, and/or consulting.
  • 4+ years experience working on technical projects.
  • Technical Certification in Cloud (e.g., Azure, Amazon Web Services, Google, security certifications).