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Implementation Consultant, Professional Services Specialist
2 months ago
About the Role
We are seeking a highly skilled Implementation Consultant to join our team at Quadramed Affinity Corporation. As an Implementation Consultant, you will play a critical role in ensuring the successful implementation of our healthcare solutions.
Key Responsibilities
- Develop and maintain in-depth knowledge of our healthcare solutions and applicable procedures.
- Assist in monitoring project-related issues or escalations and build response strategies and actions to address issues.
- Facilitate requirements gathering of customer workflows to complete system designs.
- Utilize core knowledge to perform analysis of client workflow and processes, generating recommendations to optimize usage and integration of various third-party software.
- Present recommendations to clients and work with clients to agree on an implementation plan.
- Work collaboratively to assess the impact of change requests for effort estimation and capacity planning purposes.
- Train customers on the use of our software using various platforms.
- Utilize a CRM system for issue tracking and resolution.
- Develop client-facing implementation training manuals and guides.
- Assist in monitoring project-related issues or escalations and build response strategies and actions to address issues.
- Work with the project team to ensure on-time deliverables for the entire project.
- Work with IT project teams and business units to help gather business requirements to aid in the design and development of software applications.
- Understand and meet Harris Healthcare goals regarding implementation, revenue, and performance metrics.
Requirements
- Bilingual - French and English. The ideal candidate would be bi-lingual French/English as this role is expected to work closely with customers in the province of Quebec and internationally.
- BS or higher degree in a Clinical field preferred.
- Ability to travel to the client site up to 50% at key times.
- Excellent interpersonal and communication skills, including effective listening, strong presentation skills, and the ability to convey complex information in easy-to-understand terms both in writing and verbally.
- Must adapt to varied situations and multi-task during complex implementations with varied priorities and objectives.
- A self-driven and resourceful individual who proactively seeks solutions.
- Excellent communication, presentation, and interpersonal skills required.
- Experience with Microsoft Office (Excel, Word, PowerPoint, etc.).
What Would Make You Stand Out
- Workflow experience in the Quebec market.
- Healthcare workflow expertise as required by product line/modules with proficiency in at least one major module or product line.
- Previous experience in the installation of health information systems preferred, with a strong working knowledge of hospital operations.
- Experience with Microsoft Dynamics, JIRA, Helix, Confluence, or other CRM systems.
