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Store Operations Manager
2 months ago
We are seeking a highly skilled Store Operations Manager to join our team at Healthy Cart Canada. As a key member of our retail operations team, you will be responsible for overseeing the day-to-day activities of our stores, ensuring seamless customer experiences, and driving business growth.
Key Responsibilities- Staff Management: Lead and manage a team of retail staff, providing guidance, coaching, and development opportunities to ensure excellent customer service and sales performance.
- Market Research and Analysis: Conduct market research and analyze trends to identify opportunities for growth, optimize store layouts, and inform product offerings.
- Merchandise and Services: Determine the selection of products and services to be sold in our stores, ensuring alignment with customer needs and market demands.
- Price and Credit Policies: Develop and implement pricing strategies and credit policies that balance customer needs with business objectives.
- Supply Chain Management: Source and procure merchandise for resale, ensuring timely delivery and optimal inventory levels.
- Marketing Strategies: Develop and execute marketing plans to drive sales, increase brand awareness, and attract new customers.
- Financial Management: Plan and manage budgets, monitor revenues and expenses, and make data-driven decisions to optimize store performance.
- Customer Service: Resolve customer complaints, requests, and issues in a timely and professional manner, ensuring high levels of customer satisfaction.
- Staff Recruitment and Development: Recruit, hire, and supervise staff, providing training and development opportunities to enhance their skills and performance.
- Operational Planning: Plan, organize, direct, control, and evaluate daily store operations, ensuring efficient use of resources and optimal customer experiences.
- Adaptability: Demonstrate flexibility and adaptability in a fast-paced retail environment.
- Efficiency: Prioritize tasks, manage time effectively, and maintain high levels of productivity.
- Energetic: Display a positive and energetic attitude, inspiring team members and driving business results.
- Proactive: Anticipate and address potential issues, taking proactive steps to prevent problems and ensure seamless operations.
- Client Focus: Prioritize customer needs, providing exceptional service and ensuring high levels of customer satisfaction.
- Flexibility: Demonstrate flexibility in scheduling and workload, adapting to changing business needs and priorities.
- Organized: Maintain accurate records, manage multiple tasks, and prioritize responsibilities to ensure efficient store operations.
- Experience: 1 year to less than 2 years of experience in retail operations, management, or a related field.
- Language: Fluency in English.
- Work Hours: 35 hours per week.
