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Front End Team Lead

2 months ago

Boisbriand, Quebec, Canada Home Depot of Canada Inc. Full time

Job Summary:

We are seeking a highly skilled and experienced Front End Supervisor to join our team at Home Depot of Canada Inc. As a Front End Supervisor, you will play a critical role in ensuring the smooth operation of our store's front-end services, including customer service, cash handling, and inventory management.

Key Responsibilities:

  • Communicate effectively with Front End Associates, including Head Cashiers, Cashiers, and Lot Associates, to ensure seamless daily operations.
  • Set clear performance expectations, document performance, and provide regular feedback to motivate team members.
  • Teach and train associates on shrink reduction techniques and ensure all paperwork and procedures are completed according to standard operating procedures.
  • Work with vendors, merchants, Assistant Store Managers, and Store Managers to ensure effective inventory management and customer satisfaction.
  • Schedule Associates for effective coverage and ensure all required training is provided on Home Depot policies, procedures, reports, and culture.
  • Develop associates and future leaders through position-based core curriculum learning programs.
  • Follow up on customer issues and own the resolution process to ensure customer satisfaction is achieved.

Requirements:

  • Ability to work a flexible schedule, including days, evenings, and weekends.
  • Excellent organizational, interpersonal, and customer service skills.
  • Excellent decision-making ability and problem-solving skills.
  • 1-2 years of experience as a supervisor or leading teams.