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Technical Services Specialist

2 months ago

Blainville, Quebec, Canada Flocknote Full time
About the Role

We are seeking a highly skilled and motivated Technical Services Specialist to join our team at Flocknote. As a key member of our team, you will play a critical role in providing exceptional technical support to our customers and helping them get the most out of our services.

Key Responsibilities
  • Provide timely and effective technical support to customers via email, phone, and other channels
  • Collaborate with our development team to identify and resolve technical issues and improve our services
  • Develop and maintain a deep understanding of our software and new media tools to effectively communicate their value to customers
  • Work closely with our marketing team to identify opportunities to promote our services and drive customer engagement
  • Contribute to the development of our product roadmap and help shape the future of our services
Requirements
  • Excellent technical skills and experience with software and new media tools
  • Strong communication and interpersonal skills, with the ability to work effectively with customers and internal stakeholders
  • Proven ability to work independently and as part of a team, with a strong sense of ownership and accountability
  • Experience with marketing and customer engagement strategies, with a focus on driving customer growth and retention
  • Strong problem-solving skills, with the ability to analyze complex technical issues and develop effective solutions
What We Offer

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and talented individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity.