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Shift Manager

2 months ago

Québec, Quebec, Canada Tim Hortons Full time
Job Summary

We are seeking a highly motivated and experienced Shift Manager to join our team at Tim Hortons. As a Shift Manager, you will be responsible for overseeing the daily operations of our restaurant, ensuring that our customers receive exceptional service and that our team members are trained and equipped to provide a positive experience.

Key Responsibilities
  • Leadership and Team Management
    • Supervise and coordinate the activities of staff who prepare and portion food
    • Train staff in job duties, sanitation, and safety procedures
    • Ensure that food and service meet quality control standards
  • Customer Service
    • Address customers' complaints or concerns in a professional and courteous manner
  • Operations and Logistics
    • Manage inventory, supplies, and equipment to ensure efficient operations
    • Monitor and maintain a clean and safe work environment
  • Performance Management
    • Conduct regular performance evaluations and provide feedback to team members
Requirements
  • Education and Experience
    • No degree, certificate, or diploma required; experience an asset
  • Work Environment
    • Fast-paced environment with frequent standing and walking
  • Personal Qualities
    • Client focus and excellent communication skills
    • Efficient interpersonal skills and ability to work in a team
    • Flexibility and adaptability in a dynamic environment
What We Offer
  • Competitive Compensation and Benefits
    • Permanent position with opportunities for advancement
    • Flexible scheduling with 15-40 hours per week
  • Professional Development
    • Training and development opportunities to enhance skills and knowledge