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Application Support Specialist

2 months ago

Vancouver, British Columbia, Canada STUDY2020 CONSULTING INC Full time
About the Role

We are seeking a highly skilled Application Support Specialist to join our team at STUDY2020 CONSULTING INC. As an Application Support Specialist, you will be responsible for providing technical support to our users, troubleshooting issues, and ensuring the smooth operation of our computer systems and networks.

Key Responsibilities
  • Technical Support: Provide technical assistance to users, including troubleshooting, resolving issues, and escalating complex problems to senior technical staff.
  • System Administration: Maintain and administer computer systems, networks, and related infrastructure to ensure optimal performance and security.
  • Problem Management: Collect, organize, and maintain a problems and solutions log to facilitate knowledge sharing and continuous improvement.
  • Team Leadership: Supervise and mentor junior technical support staff to ensure they have the necessary skills and knowledge to perform their duties effectively.
  • User Support: Provide business systems, network, and Internet support to users, responding to identified difficulties and ensuring minimal disruption to business operations.
Benefits
  • Dental Plan: Comprehensive dental coverage for you and your family.
  • Health Care Plan: Access to a wide range of medical services and benefits.
  • Vision Care Benefits: Coverage for eye exams, glasses, and contact lenses.
  • Permanent Full-Time Position: Enjoy a stable and secure work environment with a permanent full-time position.
  • English Language Support: Work in an English-speaking environment, with opportunities to develop your language skills.
  • Flexible Hours: Work a flexible schedule of 30-40 hours per week, with opportunities for overtime.
Requirements
  • Education: College or CEGEP diploma.
  • Experience: 1-2 years of experience in a technical support role.