Assistant General Manager
2 months ago
Career Opportunities with Campus Living Centres
A great place to work.
Careers At Campus Living Centres
The Assistant General Manager plays a pivotal role in the administrative and managerial operations of a student housing property. Acting as the right hand to the General Manager, this position requires adept coordination, supervision, and strong leadership qualities. Effective communication, both verbal and written, is essential for success in this role.
Key Responsibilities
- Cultivate and nurture robust relationships with tenants, prioritizing their satisfaction and well-being.
- Proactively address tenant concerns or issues with prompt and effective solutions.
- Foster a welcoming and inclusive community atmosphere, organizing events to encourage resident interaction.
- Regularly gather feedback from tenants, ensuring their voices are heard and valued.
- Implement initiatives to enhance tenant experience and promote a positive living environment.
- Collaborate with property management teams to deliver consistent and personalized service.
- Act as a liaison between tenants and management, facilitating smooth communication and conflict resolution.
- Stay informed about local community events or resources beneficial to tenants.
Operational Management
- Execute daily tasks assigned by the General Manager.
- Plan and delegate daily assignments efficiently.
- Support the General Manager in orchestrating daily property operations.
- Manage operational expenses within budget constraints.
- Supervise tenant move-ins, move-outs, and evictions.
- Coordinate financial activities such as rent collection with the Accounts Manager.
- Collaborate with the Service Manager to process work orders promptly.
- Assist in reporting and projects for corporate review.
- Direct and supervise staff, fostering open communication.
- Ensure residents' safety, well-being, and concerns are promptly addressed.
- Manage resident documentation including leases and deposits.
- Monitor team responses to communication channels to ensure excellent customer service.
- Handle information requests and documents promptly.
Marketing and Leasing
- Utilize expertise as a seasoned residential leasing agent or sales professional with strong organizational skills.
- Lease suites and renew expiring leases with specific targets in mind.
- Resolve customer service needs and meet goals collaboratively.
- Build excellent relationships with customers through effective communication.
- Follow up with prospective residents to ensure leads are not lost.
- Qualify customers over the phone or in-person to secure new residents.
- Ensure accurate completion of prospective resident applications.
- Stay informed on market conditions through competitor surveys.
- Manage and curate content for social media platforms.
Regulatory Compliance
- Schedule and attend hearings with relevant regulatory bodies.
- Proficiently navigate tenancy regulations.
- Ensure compliance with Occupational Health and Safety regulations and internal policies.
- Report any hazards or contraventions promptly.
- Implement safe work practices and procedures.
Requirements
Education: Recognized College Diploma or University Degree
Skills/Abilities:
- Superior verbal and written communication skills
- Excellent employee management and decision-making ability
- Ability to handle multiple projects simultaneously
- Willingness to learn and openness to criticism
Experience Required:
- Minimum of 2 years industry experience or equivalent management experience.
- Experience as a residential leasing agent or sales expert with organizational skills (2 years).
- Familiarity with property management software preferred (Yardi, MRI, Entrata, Rent Cafe).
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