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Hotel Receptionist

2 months ago

Nanaimo, British Columbia, Canada Harbour Light Motel Full time
Job Summary

We are seeking a highly organized and customer-focused Front Desk Agent to join our team at Harbour Light Motel. As a key member of our front office team, you will be responsible for providing exceptional guest service, managing room assignments, and ensuring a seamless check-in and check-out experience for our guests.

Key Responsibilities
  • Guest Services: Register arriving guests, assign rooms, and process group arrivals and departures.
  • Room Management: Take, cancel, and change room reservations, and maintain an inventory of vacancies, reservations, and room assignments.
  • Front Desk Operations: Balance cash, complete balance sheets, and process guests' departures, calculate charges, and receive payments.
  • Communication: Answer telephone calls, relay messages, and contact customers to deliver requested wake-up calls.
  • Clerical Duties: Perform light housekeeping and cleaning duties, and complete various administrative tasks.
Requirements
  • Education: Secondary (high) school graduation certificate.
  • Experience: Experience in the hospitality industry is an asset.
  • Computer Skills: Proficient in word processing software and central reservation systems.
  • Personal Qualities: Excellent oral communication skills, client focus, and a team player attitude.
Working Conditions

This is a permanent, full-time position with a 30-40 hour workweek. Free parking is available on-site, and we offer a range of amenities to support your well-being and career growth.