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Epic Support Analyst

3 months ago

Toronto, Ontario, Canada University Health Network Full time

Position Overview

The Epic Support Analyst plays a crucial role within the Digital Health Team at University Health Network. This position is essential for delivering second-tier assistance for UHN Digital's suite of applications. Key responsibilities include:

  • Providing support for applications, diagnosing issues, and implementing solutions
  • Conducting tests on new software releases and updates
  • Collaborating on the enhancement and deployment of applications
  • Engaging with multidisciplinary teams to maintain exceptional service standards
  • Recording system issues and their resolutions

The successful candidate will possess an Undergraduate Degree in a relevant discipline, along with 2-3 years of experience in application support, and hold certification in Epic applications. Strong skills in customer service, problem-solving, and effective communication are essential. The ability to work independently and as part of a team is vital.

Joining University Health Network offers competitive compensation packages, access to pension plans, a flexible working environment, and opportunities for professional growth and advancement. UHN is dedicated to promoting accessibility, diversity, and equal opportunity in the workplace.