Customer Success Manager

1 month ago

Vancouver, British Columbia, Canada VamosVentures Full time

Why Choose VamosVentures

VamosVentures is a leading platform designed to empower businesses with intelligent financial solutions. Our services include integrated corporate cards, banking, and global payment systems, alongside user-friendly software for managing travel and expenses. A diverse range of companies, from startups to established enterprises, leverage VamosVentures to optimize their spending, minimize costs, and enhance operational efficiency.

At VamosVentures, we encourage innovation, challenge conventional practices, and foster collaboration among some of the brightest professionals in the industry. We are dedicated to cultivating a diverse workforce and an inclusive culture, believing that your potential should only be limited by your aspirations. We provide the necessary tools, resources, and support to help you advance your career.

Sales at VamosVentures

The Sales department is pivotal to the revenue generation at VamosVentures. Each team member plays a crucial role in influencing our financial success. Our focus is on creating new opportunities, acquiring fresh clients, and strengthening our relationships with existing customers. We celebrate significant achievements daily and recognize individual contributions weekly and monthly, fostering a competitive yet unified environment.

The Customer Success team is tasked with ensuring that all clients achieve their desired outcomes through VamosVentures' comprehensive suite of financial services and software.

Your Role

As a Scaled Customer Success Manager, you will utilize technology and processes to support our clients effectively. Your goal will be to guarantee a seamless experience with VamosVentures. This includes formulating strategies to enhance customer retention and growth, addressing their inquiries, and proactively engaging with them to ensure all their needs are met.

As an early member of this role, you will be expected to be innovative and adaptable, contributing to the development of a world-class scaled Customer Success program. You will manage a mix of low-touch and high-touch clients, employing data, technology, and standardized playbooks to deliver business value. Essentially, you will approach Customer Success in a systematic manner.

By the conclusion of each subscription period, clients should be able to articulate the return on investment they have gained from VamosVentures based on your outreach and insights.

Key Responsibilities

  • Independently devise strategies to retain and expand VamosVentures' customer base.
  • Utilize Customer Success and marketing automation tools to engage clients at scale.
  • Contribute to and evaluate scaled playbooks and engagement strategies.
  • Proactively identify and address potential risks.
  • Monitor accounts through various metrics, including case management, product usage analytics, and account health indicators.
  • Ensure clients maintain adequate credit limits.
  • Engage with clients proactively based on predefined criteria.
  • Collaborate closely with the Dedicated Support team to resolve customer issues promptly.
  • Advocate for customer feedback within VamosVentures, identifying trends and suggesting improvements.
  • Possess specific industry or product knowledge relevant to the customer segment you support.

Qualifications

  • A minimum of 3 years of experience in customer-facing or marketing roles.
  • Comfortable interacting with a high volume of clients across various stages of the customer lifecycle.
  • Experience in a SaaS or Fintech environment.
  • A passion for helping clients achieve their objectives.
  • A creative self-starter with a deep understanding of customer needs and use cases.
  • A proven track record of building relationships and driving business outcomes.
  • Confidence in presenting new ideas and challenging existing norms.
  • A bachelor's degree or equivalent qualification.

Preferred Qualifications

  • Experience in leading live webinars and workshops.
  • Proven success in developing effective email outreach initiatives.

Compensation

The anticipated total compensation for this position ranges from $112,000 CAD to $140,000 CAD. The starting salary will be determined by various factors, including the candidate's location, skills, experience, market conditions, and internal equity. The total compensation figure includes base salary and commissions, which are contingent on performance. Depending on the role, equity and other forms of compensation may also be included in the overall package.

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