Gas Station Retail Operations Specialist
4 days ago
Job Title: Gas Station Retail Operations Specialist
Job Summary:
We are seeking a highly skilled Gas Station Retail Operations Specialist to join our team at EightSix Network. As a key member of our operations team, you will be responsible for ensuring the consistent retail operational practices across all our gas stations in British Columbia.
Key Responsibilities:
- Lead and consult with gas station operators to develop and execute operational plans and strategies.
- Develop individualized strategies with dealers and store operators, providing coaching on operational excellence, guest experience, and local store marketing.
- Monitor and ensure accountability for all aspects of store operations, providing advice, coaching, and assistance to store management.
- Recruit, hire, develop, and retain top talent within the market to ensure appropriate staffing levels at all corporate stores.
- Ensure key processes and plans are in place through regular store visits, evaluations, and analysis.
- Support dealers in executing company-wide initiatives that elevate the client experience.
- Use discretion to escalate non-compliance, breakdowns, and critical departures from our processes to senior management.
- Generate and maintain detailed documentation of non-compliance issues, discussions, and follow-up actions.
- Oversee new corporate and dealer sites launches and training new managers on Company standards and operational practices.
- Ensure regulatory and health and safety compliance.
- Recruit for gas station managers, train, and ensure readiness when new stations are opening.
- Build and maintain positive working relationships with dealers, influencing performance by providing timely coaching feedback and critical support.
- Ensure all food and operational safety guidelines/standards are understood and being met.
- In partnership with dealers, diagnose and remove barriers affecting customer experience, store performance, and profit, and develop business plans to improve.
Requirements:
- 5+ years of petroleum retail experience or other comparable retail experience.
- Associate's degree or equivalent business experience; Bachelor's degree preferred.
- Demonstrated record of excellent customer service and quality standards.
- Must be a collaborative individual who works well with others and can work with multiple departments, stakeholders, and team members.
- Demonstrated record of successfully growing sales in a food service or retail environment.
- Understanding of P&L statements, budgeting, and controllable costs.
- Proficiency with Word and Excel.
- Excellent communication and interpersonal skills.
- Strong organizational, planning, analytical, and troubleshooting skills.
- Must possess a valid driver's license in the state of residence, as well as maintain a good driving record and a minimum level of automobile insurance coverage.
- Comprehensive knowledge of requirements and provisions of dealer agreements.
- Ability to interpret and understand policies and procedures and relate them to others.
- Strong influencing and conflict resolution skills.
Working Conditions:
- 30-50% travel required.
- Must be comfortable working in a small company, fast-paced, and collaborative environment.
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