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Hotel Operations Supervisor

3 months ago


Niagara Falls, Ontario, Canada The Glengate Hotel & Suites Full time
Position Overview

The Glengate Hotel & Suites is seeking a dedicated and experienced Hotel Operations Supervisor to oversee our hospitality team and ensure exceptional service delivery.

Qualifications
  • Education: Secondary (high) school graduation certificate
  • Experience: 1 to 2 years in a supervisory role within the hospitality sector
Work Environment

This position is set in a dynamic environment, including hotels, motels, and resorts.

Key Responsibilities
  • Perform the same duties as the team members you supervise.
  • Assist guests with special requirements to enhance their experience.
  • Coordinate, assign, and review the work of staff members.
  • Recruit and train new employees on job responsibilities, safety protocols, and company standards.
  • Ensure the functionality of computer systems and equipment, arranging repairs as necessary to maintain operations.
  • Order materials and supplies to support daily operations.
Work Conditions
  • Attention to detail is crucial.
  • Ability to thrive in a fast-paced environment.
  • Willingness to work overtime as needed.
  • Capability to stand for extended periods.
Personal Attributes
  • Strong accuracy and attention to detail.
  • Client-focused with excellent interpersonal skills.
  • Outstanding oral and written communication abilities.
  • Flexible and proactive in approach.
  • Strong organizational skills and ability to work collaboratively in a team.
  • Sound judgment and interpersonal awareness.
Employment Details
  • Work Term: Permanent
  • Work Language: English
  • Hours: 35 to 40 hours per week