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Amazon Connect Solutions Architect

2 months ago

Toronto, Ontario, Canada Resonaite Full time
Resonaite Seeks Amazon Connect Expert

We are looking for a seasoned consultant with extensive experience in Amazon Connect to help design and implement a mobile app-based VOIP solution.

Key Responsibilities:

  • Solution Design: Lead the architecture of Amazon Connect solutions, integrating with AWS services like Lambda, Lex, S3, DynamoDB, and third-party systems.
  • Implementation: Oversee the deployment and configuration of Amazon Connect instances, including contact flows, routing profiles, and agent workspaces.
  • Customization: Develop custom IVR solutions, integrate AI/ML capabilities like chatbots using Amazon Lex, and implement call recording and analytics features.
  • Client Engagement: Collaborate with clients to understand their business needs, translate them into technical specifications, and provide expert guidance throughout the project lifecycle.
  • Integration: Design and implement seamless integrations between Amazon Connect and CRM systems, workforce management tools, and other enterprise systems.
  • Security and Compliance: Ensure that all solutions comply with industry security standards and regulations, including data encryption, secure access, and privacy considerations.

Requirements:

  • Experience: Minimum of 5 years of experience in cloud solution architecture with a focus on Amazon Connect and AWS services.
  • Certifications: AWS Certified Solutions Architect – Professional or AWS Certified Advanced Networking – Specialty is preferred.
  • Technical Expertise: Proficiency in AWS services such as Lambda, S3, DynamoDB, Lex, and Kinesis, with hands-on experience in deploying Amazon Connect.
  • Programming Skills: Strong skills in Python, Java, or C#, with experience in developing serverless applications.
  • Integration Experience: Experience integrating Amazon Connect with CRM platforms (e.g., Salesforce, Zendesk), workforce management systems, and other enterprise applications.