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Clinical Risk Management Supervisor
3 months ago
Salary
The salary range for this position is CAD $54.19/Hr. - CAD $77.89/Hr.Position Overview
We are seeking a Clinical Risk Management Supervisor with Vancouver Coastal Health (VCH)
Reporting to the Director of Risk Management, the Clinical Risk Management Supervisor plays a crucial role in leading the management of clinical operational risks. This position involves proactive engagement with organizational leadership to manage critical incidents and high-risk events effectively. The Supervisor will implement and uphold departmental and organizational policies that enhance patient care and ensure employee safety. Additionally, this role involves collaboration with external legal counsel regarding claims and potential liabilities on behalf of the health authority.
Key Responsibilities:
Provide strategic leadership and support to senior management, healthcare professionals, and staff in the identification, analysis, and mitigation of risks. Advocate for the planning and coordination of risk assessment processes, contributing to regional initiatives and policy development. Advise the Patient Care Quality Office on escalated complaints that may increase risk exposure for VCH. Facilitate the Critical Incident Review process, guiding clinical and operational leaders through chart reviews and staff interviews to identify findings and recommendations. Serve as a subject matter expert, offering consultative guidance to organizational committees and operational groups. Consult with program leaders regarding complex clinical situations that involve litigation and reputational risk. Represent VCH in interactions with external legal counsel and insurers, managing complex claims involving patients or the organization. Collaborate with external partners and agencies to navigate complex client situations across the healthcare system. Assist in developing clinical risk registers, analyzing risk severity to support strategic planning. Create effective systems and methods for managing administrative and operational risks, applying quality improvement strategies consistently. Investigate claims, prepare risk assessments, and consult with legal counsel on court document preparation. Support senior leadership in investigating critical incidents and coroner issues. Facilitate training and education on risk management topics, including risk assessments and disclosure of unexpected patient events. Supervise administrative staff, fostering a respectful and motivating work environment. Adhere to health and safety requirements, reporting unsafe situations promptly. Perform additional related duties as required.This role aligns with VCH's commitment to Indigenous Cultural Safety, Anti-Racism, Equity, Diversity, and Inclusion, as well as Planetary Health.
Qualifications
Education & Experience
A Master's Degree in a Clinical Health Care field, Health Care Administration, Juris Doctor Degree, or a related discipline. Five (5) to seven (7) years of relevant experience in progressive leadership roles focused on organizational risk and critical incident management, or an equivalent combination of education and experience. Registration with the applicable professional association is preferred.Knowledge & Skills
Proven ability to coordinate strategies and processes to minimize organizational risk through effective claims management and collaboration. Strong analytical skills to assess and support risk management activities and implement quality improvement strategies. Experience conducting timely risk assessments and consulting with leaders on risk issues. Excellent judgment and communication skills to convey sensitive information and negotiate effectively with stakeholders. Ability to build and maintain strong relationships with internal and external partners, promoting diversity and inclusivity. Understanding of the challenges faced by equity-deserving groups and commitment to supporting diversity. Physical capability to perform the duties of the position.Why Work with Vancouver Coastal Health (VCH):
VCH is a leader in healthcare innovation, serving over one million residents in British Columbia. We prioritize bold thinking and smart risk-taking to achieve the best outcomes for our patients and communities. Our organization values teamwork, care, and connection, making VCH an exceptional workplace.
• Comprehensive health benefits, including MSP, extended health, dental, and a municipal pension plan.
• Opportunities for career growth through employer-paid training and leadership development.
• Wellness supports, including counseling and innovative wellness services for employees and their families.
• Recognition programs to honor staff, medical staff, and volunteers.
• Access to exclusive discounts for VCH staff.
We are committed to equity, diversity, and inclusion, ensuring that all employees have the opportunity to succeed.
