Registration Services Specialist

1 month ago


Toronto, Ontario, Canada George Brown College Full time

Job Summary:

The Registration Services Specialist plays a crucial role in the daily operations of the Office of the Registrar by providing exceptional service and advice to a diverse client base, including current and prospective students, external stakeholders, and college staff.

Key Responsibilities:

  • Process registrations for new and returning students, ensuring accuracy and compliance with college policies and Ministry guidelines.
  • Maintain the integrity of registration records and student data within the Student Information System (SIS), ensuring timely updates and adherence to established deadlines.
  • Provide expert advice and guidance on admissions and registration policies and processes, leveraging in-depth knowledge of systems, processes, and policies.
  • Respond to complex registration inquiries from a broad range of stakeholders, utilizing sound judgment and diplomacy to resolve issues and provide accurate information.
  • Collaborate with colleagues to ensure seamless service delivery and effective communication with clients.
  • Stay up-to-date with college policies, procedures, and regulatory requirements, applying this knowledge to provide exceptional service and support.

Requirements:

  • Three-year diploma or degree in Business/Office Administration, Systems Analysis, Social Sciences, or a related field.
  • Minimum three years' experience in a busy, fast-paced customer service environment, with a focus on processing complex information and providing guidance.
  • Practical experience with a Student Information System (SIS) and knowledge of registrar's office, college, and Ministry policies related to registration and enrolment reporting.
  • Excellent communication, problem-solving, and organizational skills, with the ability to work independently and as part of a team.

About Us:

George Brown College is a leading institution in Toronto, committed to creating an inclusive and equitable learning environment. We offer hybrid work opportunities, a competitive pension plan, and a range of benefits to support our employees' well-being and success.



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