Outlet Host

Job Title/Classification: Outlet Greeter

Department: Simcoe Yard House

Employment Type: Full-Time (Temp)

Shift Assignment: Swing, Thu/Fri OFF, Sun-Wed – 16:00-00:00 & Sat – 16:45-00:45

Wages: Start Rate: $17.34; Hour Rate: $19.51; 1-Year Rate: $21.68

Number of Vacancies: 1

Posting Date: June 11

Application Deadline: June 18

Job Summary: We are seeking a customer-oriented, service professional to join our Food & Beverage team in providing unique dining experiences to our customers.

Key Responsibilities:

• Maintain a professional appearance adhering to company and department grooming policy;
• Maintain a high level of professionalism, positive demeanor, service and phone etiquette at all times;
• Directly or indirectly provide for superior customer service and promote excellent employee relations with co-workers;
• Problem solve any potential guest or crew complaints and alert management on issues that need further follow up;
• Recognize and use guest name at all times;
• Seat guests in a pleasant manner following the standards set forth by the department;
• Control guest flow of seating in the restaurant;
• Comply with all coupon and comp policies, sequences and steps of service for seating guests, handling/maintaining restaurant reservations, controlling flow and communication with VIP;
• Maintain cleanliness of restaurant lobby areas;
• Assist in all areas of the restaurant as needed to ensure guest satisfaction and support teamwork;
• Be knowledgeable about the daily activities in the Hotel and the Casino;
• Be knowledgeable of all menu items offered in the restaurant;
• Help maintain an organized, safe and clean outlet;
• Perform other duties as assigned.

Requirements:

• Previous customer service experience in a fast-paced environment in a similar role preferred;
• Ability to present an outgoing, confident and personable attitude at all times;
• Reliable and dependable work ethic;
• Excellent verbal English communication skills; Ability to read and write in English;
• Excellent time management skills; must have the ability to efficiently and calmly multi-task in a high volume, fast-paced work environment;
• Must be able to carry out essential duties that include occasional lifting of dishes, trays, cutlery and other related service products from 2-44 lbs.;
• Ability to walk and stand for prolonged periods (regular work shift 8 hours);
• Must have or be able to acquire Smart Serve certification;
• Understanding of guest flow and restaurant operations an asset.

What We Offer:

We celebrate and empower those employees who made it all possible. A career at Gateway means great people, a great atmosphere and career advancement opportunities across our locations. Our employees thrive with ongoing training and leadership programs for all while working in an engaging and fun environment.

How to Apply: Love what you see so far? For the best chance to hear from us, apply within 7 days of the posting date. Not the right fit this time? Follow us on our careers social media pages