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Manager, User Interface Delivery Specialist
2 months ago
About the Role
The International Air Transport Association is seeking a highly skilled Manager, User Interface Delivery to join our Business Intelligence Services team. As a key member of our team, you will be responsible for overseeing the development and improvement of user interface (UI) for our aviation industry clients.
Key Responsibilities
- Manage various tasks within the UI development track to ensure successful implementation, including refining requirements, prioritizing tasks, managing vendor resources, conducting testing and validation, and managing release cycle.
- Collaborate with the business team and vendors to document and refine requirements for the different UI developments and enhancements, ensuring a seamless translation of business needs into technical specifications.
- Collaborate with the vendor and IATA I&D team to manage the integration interfaces with other systems, review and document integration requirements, and identify potential breaking points along with potential solutions.
- Work with I&D team and the vendor to identify areas to improve the UI user experience, optimize the navigation flow in the system, and to align with IATA standards and UI best practices.
- Monitor UI performance and execution times for various reports. Collaborate with the vendor and the I&D team to benchmark and assess the impact of different developments and enhancements on report execution times.
- Monitor report executions, logging any failures encountered and collaborate with the vendor and the I&D team to address and resolve these failures.
- Develop and maintain DDS KnowledgeBase, collaborating with the business team to build knowledge materials such as data logic, videos, glossaries, and more, and ensure user-friendly navigation to facilitate easy access to relevant information for end-users.
- Monitor of vendor performance and delivery including Quality Assurance and Compliance. Regular reporting on vendor KPIs and identify trends and patterns to support for continuous improvement.
- Support the business team by sharing knowledge and best practices on the data management framework, processes, tools and functions.
- Support in technical knowledge transfer from the vendor to IATA operations.
Requirements
- Master's degree in Computer Science or Computer Engineering
- Solid technical expertise in Cloud Computing, AWS infrastructure and Database Management
- 5+ years' experience in solution design and architecture
- Preferred knowledge in business intelligence and reporting (MS Power BI), integration and systems architecture
- Proven experience working closely with business owners and subject matter experts to document, design, develop, and deliver high-quality data and analytics solutions
- Good interpersonal communication; the ability to communicate complex issues in a simple manner
- Fluent reading, writing and speaking abilities in English
- Team player and strong sense of ownership
- Ability to work under pressure with strict deadlines
Travel Required
Yes
