Client Success Professional

5 days ago

Edmonton, Alberta, Canada Reach First Full time
About Reach First

Reach First is a Canadian company that provides digital marketing services to clients in Canada and the United States. We build and operate multiple business units within various industries, focusing on performance and growth.

Job Title: Client Success Executive (Part-time)Job Summary

We are seeking a Client Success Executive to join our team on a part-time basis. As a key member of our Business Development department, you will play a crucial role in ensuring our clients receive exceptional service and support. Your primary responsibility will be to build and maintain strong relationships with clients, understanding their needs and helping them achieve their goals using our products or services.

Key Responsibilities
  • Act as the primary point of contact for assigned clients, ensuring their needs are met and expectations are exceeded.
  • Develop and maintain strong, long-term relationships with clients, understanding their business objectives and how our solutions can support them.
  • Provide timely and effective support to clients, resolving issues and answering questions via email, phone, or virtual meetings.
  • Monitor client usage and engagement with our services, identifying opportunities for improvement and additional value.
  • Conduct regular check-ins and reviews with clients to ensure satisfaction and address any concerns.
  • Collaborate with internal teams to advocate for client needs and provide feedback for continuous improvement.
  • Assist in the onboarding process for new clients, ensuring a smooth transition and successful implementation of our solutions.
  • Develop and deliver training materials, resources, and workshops to help clients maximize the value of our products/services.
  • Track and report on key metrics related to client success, such as satisfaction scores, renewal rates, and product usage.
Requirements
  • Proven experience in a client-facing role, such as Customer Success, Account Management, or Sales.
  • Excellent communication and interpersonal skills, with the ability to build rapport and trust with clients.
  • Strong problemsolving skills and the ability to think strategically to address client needs.
  • Proficiency with CRM software and other relevant tools.
  • Strong organizational skills and attention to detail.
  • Ability to multitask and manage multiple client accounts simultaneously.
  • Highly adaptable and quick to learn new information.
  • High levels of tenacity and desire to go above and beyond.
  • Strong listening skills and ability to understand others' viewpoints.
What We Offer
  • A wide range of challenging assignments and opportunities for growth and development.
  • Continuous coaching and mentoring from experienced professionals.
  • A dynamic and respectful work environment that values every individual.
  • A competitive compensation package in line with your qualifications and experience.
  • Equal employment opportunities based on merit.

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