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Head of Quality Assurance

3 months ago

Edmonton, Alberta, Canada The Good Samaritan Society Full time
Head of Quality Assurance & Professional Development

The Good Samaritan Society is dedicated to fostering a workplace where individuals are valued and supported. We are seeking a dynamic leader to join our team, someone who is passionate about making a difference in the lives of others through quality care and professional growth.

Position Overview

Employment Type: Permanent Full Time 1 FTE

Reporting to the Vice President & Chief Quality Officer, this role encompasses comprehensive oversight of the clinical quality domain, including policy formulation, standards implementation, audits, accreditation processes, and infection control measures.

The Head of Quality Assurance will guide the review of clinical care policies, monitor essential metrics, and collaborate with various stakeholders to ensure compliance with standards and organizational objectives. A strong emphasis will be placed on promoting quality and safety for residents and clients, while facilitating change management and educational initiatives related to quality improvements.

This position will also lead the Accreditation survey process and ensure that the development and execution of quality and safety plans align with the strategic goals of the organization. By partnering with all sites and programs, the Head of Quality Assurance will work to create a cohesive clinical and quality framework that reflects the mission, vision, and values of The Good Samaritan Society.

Qualifications
  • Bachelor’s degree in Nursing, with a Master’s degree preferred.
  • Certification in Gerontology is advantageous.
  • Preferred qualifications include education or certification in Quality Improvement and Change Management.
Experience
  • A minimum of 10 years in a leadership or supervisory capacity, encompassing financial and operational planning.
  • At least 5 years of experience in the continuing care sector and gerontology.
  • Proven experience in clinical quality improvement, analytics, and resident/client safety.
  • Familiarity with clinical quality information systems, including electronic health records.
Skills and Competencies
  • Strong commitment to customer service and continuous quality improvement.
  • Excellent analytical, conflict resolution, and negotiation abilities.
  • Proven track record in fostering a collaborative team environment.
  • Exceptional communication and interpersonal skills.
  • Adaptability to changing environments and priorities.
  • Strong organizational and planning skills.
  • Leadership capabilities with a focus on team building and employee engagement.
  • Proficiency in utilizing change management techniques to influence others.
  • Competent in computer applications relevant to the role.
Limitations of the Role
  • Authority to approve research projects.
  • Making significant changes to resident service programs.
  • Initiating new service contracts.
  • Modifying classifications or pay rates.
  • Operating outside established agreements, policies, or legislation.
  • Engaging with media.
Our Commitment

At The Good Samaritan Society, we recognize that our employees are our greatest asset. Since our inception, we have been committed to providing high-quality care and support services to those in need. We value diversity, equity, and inclusion in our workplace and encourage applications from individuals of all backgrounds.

What We Offer
  • A balanced work/life environment.
  • Opportunities for professional development.
  • Competitive compensation.
  • Pension and benefits for eligible employees.
  • Paid vacation for eligible employees.
  • Discounts with local businesses.
  • Employee and Family Assistance Program.
  • Recognition events for employees.
Requirements
  • A current and clear Criminal Records Check Form, and if applicable, a Vulnerable Sector Check.
Diversity, Equity, and Inclusion

We are committed to upholding the values of diversity, equity, and inclusion in all aspects of our organization and service delivery.