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Retail Operations Supervisor

3 months ago

Lethbridge, Alberta, Canada Lethbridge Dairy Mart Ltd. Full time
Job Overview

We are seeking a dedicated Retail Operations Supervisor to oversee our store's daily activities and ensure a high level of customer satisfaction. This position is crucial for maintaining our store's operational efficiency and enhancing the shopping experience for our customers.

Employment Details
  • Employment Duration: Permanent
  • Working Language: English
  • Work Hours: 40 hours per week
Education Requirements

Applicants must possess a Secondary (high) school graduation certificate.

Work Environment
  • Non-smoking
  • Air-conditioned
Work Setting

This role is situated within a retail business.

Key Responsibilities
  • Supervise and mentor staff, including apprentices and sales associates.
  • Delegate tasks to sales personnel effectively.
  • Recruit, train, and develop team members.
  • Authorize financial transactions and manage payment processes.
  • Plan and create engaging product displays and exhibitions.
  • Manage merchandise returns and exchanges.
  • Establish and oversee work schedules.
  • Drive sales and promote merchandise.
  • Compile reports on sales performance and staffing issues.
  • Address customer inquiries, complaints, and supply chain challenges.
  • Maintain organized inventory and stock levels.
  • Coordinate team activities and workflows.
  • Handle cash management duties.
  • Conduct performance evaluations for staff.
  • Oversee office and volunteer personnel.
Supervisory Responsibilities

Direct supervision of a team comprising:

  • 3-4 retail sales associates
  • Various staff across different responsibilities
Work Conditions
  • Fast-paced work environment
  • Ability to work under pressure
  • Meet tight deadlines
  • Physical handling of merchandise
  • Requires manual dexterity and attention to detail
  • Combination of sitting, standing, and walking
Personal Attributes
  • Strong attention to detail
  • Client-focused approach
  • Excellent interpersonal skills
  • Adaptability and flexibility
  • Highly organized and reliable
  • Team-oriented with a strong sense of initiative
  • Good judgment and multitasking abilities
Experience Requirements

Minimum of 1 year to less than 2 years of relevant experience is preferred.

Benefits
  • Health Benefits: Includes dental, healthcare, and vision care plans.
  • Financial Benefits: Life insurance coverage.
  • Additional Perks: Parking available for employees.
Support Initiatives

We are committed to inclusivity and support various community programs for:

  • Persons with disabilities
  • Newcomers and refugees
  • Indigenous communities

Our organization actively participates in initiatives that promote mentorship and networking opportunities.