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Customer Service Representative

2 months ago

Oshawa, Ontario, Canada Stericycle Full time

Job Summary:

The Dispatcher provides timely response to customer inquiries, schedules, and product orders, ensuring efficient customer service. This role involves dispatching vehicles on a pre-set route for drivers daily, monitoring and processing SFDC cases, and assisting customers with route changes and rescheduling.

Key Responsibilities:

  • Assist Customer Service with customer requests, route changes, and rescheduling for pickups/missed stops
  • Provide highest level of customer service to all customers in line with Customer 1st objectives
  • Monitor, process, and escalate SFDC cases to supervisor
  • Assist walk-in customers
  • Assist drivers with problems/issues as issues arise
  • Review and update routes, new customers based on daily communication, and reroutes existing customers as required
  • Ensure that routes are balanced daily
  • Assist Trans Supervisor/Manager as needed/directed
  • Update SAP data / notes
  • Communicate performance standards and objectives
  • Keep staff informed of current problems, changes, and new developments in the department and company
  • Maintain a safe and compliant workplace
  • In the absence of a manager/supervisor, monitor and ensure that employees are performing their functions safely and productively

Requirements:

  • High School Diploma or equivalent
  • 2+ Years' experience, preferably in Transportation, Logistics, Routing, and Customer Service
  • Proficient in Microsoft Office applications

Benefits:

Stericycle offers its employees a range of benefits, including a healthcare program, flexible spending accounts, life and accidental death and dismemberment insurance, an employee assistance program, tuition reimbursement, paid vacation and sick time, a 401(k) plan, and an employee stock purchase plan.

Our Commitment:

Stericycle is committed to attracting and retaining a diverse workforce and to valuing unique perspectives and identities. We foster a culture of belonging that encourages, supports, and celebrates the diverse voices of our team members.