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Shift Manager

2 months ago

Hamilton, Ontario, Canada Wendy's Full time
Job Summary

We are seeking a highly skilled Shift Manager to join our team at Wendy's. As a Shift Manager, you will be responsible for overseeing the daily operations of our restaurant, ensuring that our customers receive exceptional service and that our food meets the highest quality standards.

Key Responsibilities
  • Leadership and Management
    • Supervise and coordinate the activities of our restaurant staff, including food preparation, customer service, and inventory management.
    • Train and develop our team members to ensure they have the skills and knowledge needed to excel in their roles.
    • Establish and maintain a positive and productive work environment.
  • Customer Service
    • Ensure that our customers receive exceptional service and that their needs are met in a timely and efficient manner.
    • Address customer complaints and concerns in a professional and courteous manner.
  • Inventory and Operations
    • Manage inventory levels and ensure that our restaurant is well-stocked with the necessary supplies and ingredients.
    • Monitor and control labor costs, ensuring that our restaurant is operating efficiently and effectively.
    • Establish and maintain high standards of cleanliness and sanitation in our restaurant.
  • Reporting and Analysis
    • Prepare and submit reports on sales, inventory, and labor costs.
    • Analyze data and make recommendations for improving restaurant operations and increasing sales.
Requirements
  • Education and Experience
    • No degree, certificate, or diploma required.
    • 7 months to less than 1 year of experience in a restaurant management role.
  • Work Setting
    • Restaurant environment.
  • Physical Demands
    • Combination of sitting, standing, walking.
    • Standing for extended periods.
    • Bending, crouching, kneeling.
    • Walking.
    • Physically demanding.
  • Personal Suitability
    • Client focus.
    • Efficient interpersonal skills.
    • Excellent oral communication.
    • Flexibility.
    • Team player.
Work Conditions
  • Fast-paced environment.
  • Work under pressure.
  • Tight deadlines.