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Service Engagement Associate

3 months ago

Edmonton, Alberta, Canada Golden Management Opportunities inc. Full time
Position Overview

Join Golden Management Opportunities Inc. as a Customer Service Agent, where you will play a vital role in ensuring client satisfaction and delivering exceptional service.

Qualifications
  • Education: No degree, certificate, or diploma required.
  • Experience: Training will be provided.
Key Responsibilities
  • Respond to both written and verbal inquiries from clients.
  • Provide detailed information regarding services and offerings.
  • Facilitate billing processes for services rendered.
  • Process refunds and credits as necessary.
  • Clarify the types and costs of services available.
  • Issue receipts and other necessary documentation.
  • Maintain accurate records and statistics related to client interactions.
  • Gather and analyze relevant information to effectively address client feedback, inquiries, and complaints.
  • Handle payment transactions efficiently.
  • Promote and sell merchandise to clients.
  • Assist clients post-sale to ensure ongoing support.
  • Engage in advertising and promotional activities for products and services.
Diversity and Inclusion Initiatives

Golden Management Opportunities Inc. is committed to fostering an inclusive workplace. We offer:

  • Support for Persons with Disabilities: Mentorship and networking opportunities.
  • Support for Newcomers and Refugees: Mentorship programs pairing newcomers with experienced staff.
  • Support for Youth: Mentorship and coaching opportunities.
  • Support for Veterans: Networking and mentorship initiatives.
  • Support for Indigenous Peoples: Mentorship and coaching opportunities.
  • Support for Mature Workers: Networking and mentorship programs.
  • Support for Visible Minorities: Mentorship programs pairing experienced employees with visible minority members.
Work Details
  • Work Term: Permanent position.
  • Work Language: English.
  • Hours: 40 hours per week.