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Team Lead

2 months ago

Coquitlam, British Columbia, Canada Roots Full time
{"h2": "Team Lead Role Overview"}

The Team Lead at Roots is a key member of our store leadership team, responsible for driving sales growth, improving customer satisfaction, and fostering a positive work environment.

Key Responsibilities
  • Lead and motivate a high-performing sales team to achieve sales targets and provide exceptional customer service
  • Assist in operational functions of the store, including inventory management, visual merchandising, and store maintenance
  • Partner with store management to execute action plans that optimize results and ensure effective execution of all store operational activities
  • Contribute ideas and solutions to the leadership team that result in increased productivity and improved operations of the store
  • Coach associates on customer service fundamentals and provide positive feedback
  • Assist in resolving customer service matters and ensure team receives scheduled breaks and/or meal periods
  • Communicate individual and/or team performance feedback to store management
  • Ensure adherence to all company policies, procedures, and guidelines
  • Perform opening and closing procedures, and any inventory duties as directed
Requirements
  • 1+ years related experience in a retail apparel environment, luxury retail experience is a plus
  • Proven ability to successfully lead a sales team and viewed as a leader among peers
  • Proven experience with POS management, daily banking procedures, and submitting timely reports
  • Strong organization, and problem-solving skills
  • Passion for upholding an exceptional customer experience
  • Collaborate with others, yet be self-motivated
  • Available for varied weekly shifts, including weekends, closing, and holidays
Why Join Roots?

Roots is not only a brand, it's a culture and lifestyle. We look for dynamic individuals who are not only interested in retail and fashion, but who enjoy challenges and share our vision for a safer, cleaner, healthier planet.

In addition to our customers, an intrinsic part of our success has always been the people who work here. Roots is a company in which you can grow and benefit from the great opportunities often available. All members of our team are encouraged to 'spread their roots'.