Hotel Front Desk Associate

1 month ago


Watson Lake, Canada 45006 Yukon Inc. Full time
Job Title: Hotel Front Desk Clerk

We are seeking a highly organized and customer-focused Hotel Front Desk Clerk to join our team at 45006 Yukon Inc.

Job Summary:

The Hotel Front Desk Clerk will be responsible for providing exceptional customer service to guests, handling room reservations, and maintaining accurate records. This is a fantastic opportunity for someone who enjoys working in a fast-paced environment and is passionate about delivering outstanding service.

Key Responsibilities:
  • Register arriving guests and assign rooms in a timely and efficient manner.
  • Process group arrivals and departures, taking into account special requests and preferences.
  • Take, cancel, and change room reservations as needed, ensuring accurate and up-to-date records.
  • Provide guests with information on hotel facilities and services, as well as recommendations for local points of interest.
  • Process guests' departures, calculate charges, and receive payments in a professional and courteous manner.
  • Maintain accurate records of room assignments, reservations, and guest interactions.
  • Follow emergency and safety procedures, ensuring the well-being of guests and staff.
  • Perform light housekeeping and cleaning duties as needed, maintaining a clean and welcoming environment.
  • Provide exceptional customer service, responding to guest inquiries and resolving any issues in a timely and professional manner.
Requirements:
  • Secondary (high) school graduation certificate.
  • 7 months to less than 1 year of experience in a related field.
  • Ability to work in a fast-paced environment, handling multiple tasks and priorities.
  • Excellent communication and interpersonal skills, with a focus on delivering exceptional customer service.
  • Ability to maintain accurate records and perform administrative tasks with a high level of accuracy.
  • Willingness to relocate to a rural area and work in a remote location.
Working Conditions:
  • Standing for extended periods, with regular breaks to rest and recharge.
  • Ability to work in a fast-paced environment, with a high level of energy and enthusiasm.
  • Occasional overtime required, with flexibility to work varied shifts and schedules.
Language:

English is the primary language of communication in this role.

Work Hours:

35 to 40 hours per week, with a regular schedule and occasional overtime as needed.



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