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IT Support Specialist

2 months ago

Regina, Saskatchewan, Canada AVASO Technology Solutions Full time
IT Support Engineer Job Description

AVASO Technology Solutions is a global IT services provider seeking an IT Support Engineer to join our team. As an AVASO employee, you will be part of a dynamic organization that delivers cutting-edge technology solutions to clients across multiple industries.

We are a leading IT solution provider with a strong presence in over 170 countries, offering global distribution capabilities and a proven track record of success. Our team is passionate about providing best-of-breed technology solutions to enterprises of all sizes, including some of the world's largest brands.

Key Responsibilities:
  • Install, upgrade, support, and troubleshoot Windows operating systems (XP, Windows 7, Windows 8.1, Windows 10) and Microsoft Office 2010.
  • Support Apple PC users with basic knowledge of Mac operating systems.
  • Install, upgrade, support, and troubleshoot printers and computer hardware.
  • Perform general preventative maintenance tasks on computers, laptops, and printers.
  • Use diagnostic tools to troubleshoot problems associated with network connectivity and workstation hardware/software.
Requirements:
  • Broad experience in IT with a basic understanding of networks, servers, audio/visual, smart devices, and telecoms.
  • Ability to work in a project-based environment requiring flexibility and teamwork.
  • Bachelor's degree or equivalent in Computer Science or a related field.
  • CompTIA A+, Microsoft Certified Professional (MCP) or better.
  • Minimum of 3 years of IT experience.
  • Proficiency in Windows 7-10, Microsoft Active Directory, GPOs, MS Office 365, PC hardware installation and troubleshooting, enterprise anti-virus solutions, and helpdesk ticketing systems.
  • Mobile device management, including iOS and Android devices, enterprise encryption solutions, and Windows PC/laptop management via Active Directory.
  • Excellent communication, relationship-building, and internal customer service skills.
  • Adaptable and flexible in a fast-changing industry and work environment.