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Private Cloud Site Reliability Engineer

2 months ago


Montreal, Quebec, Canada Axelon Services Corporation Full time
Job Title: Private Cloud Site Reliability Specialist

**Job Summary:**

We are seeking a highly skilled Private Cloud Site Reliability Specialist to join our team at Axelon Services Corporation. As a key member of our Enterprise Computing organization, you will be responsible for providing Level 3 support for our private cloud infrastructure, working closely with internal engineering teams, and contributing to the development of processes and tools to improve support and automation.

Key Responsibilities:

  • Provide Level 3 support for Brokerage's private cloud, including on-call rotation and collaboration with internal engineering teams.
  • Work closely with the internal engineering team to provide input on testing of new component releases and infrastructure upgrades, as well as performance, capacity, and monitoring.
  • Create and improve processes for support, including training, documentation, customer engagement, incident, problem, and change management.
  • Contribute to the development of CLIs and APIs to automate SRE's activities and platform's automation.
  • Collaborate with L2 teams and other L3 team members internationally.

Requirements:

  • 5 to 10 years of relevant experience in platforms maintenance/development.
  • Experience in a least one programming language.
  • Experience with maintaining complex production systems with cloud and legacy technologies.
  • Proven Kubernetes and Docker experience.
  • Knowledge of monitoring stack (Grafana, Prometheus, Splunk) usage.
  • Strong organizational skills and ability to manage multiple tasks and high-pressure situations for outage resolution.
  • Effective communication skills to interact with various user groups, e.g. developers and engineers, as well as remote team members.

Nice to Have:

  • Experience in developing monitoring architecture and implementing monitoring agents, and alerts.
  • Experience in Golang, React, Kubernetes Operators.
  • Knowledge of security protocols, e.g. SSL/TLS, Kerberos.

About Us:

Axelon Services Corporation is a leading provider of IT services and solutions. We are committed to delivering high-quality services to our clients and providing a collaborative and supportive work environment for our employees.