Senior Director, Pharmacy Operations Manager

2 months ago

Winnipeg, Manitoba, Canada Loblaw Companies Limited Full time
Job Overview:

Loblaw Companies Limited is seeking a highly experienced and skilled Senior Director, Pharmacy Operations Manager to lead the operations of 56+ pharmacies in Manitoba, Saskatchewan, and Northern Ontario. This is an exciting opportunity to drive business growth, improve operational efficiency, and enhance the patient experience.

Key Responsibilities:
  • Financial/Business Growth:
    • Full P&L accountability for pharmacies within Loblaw Companies Limited Grocery supermarkets in Manitoba, Saskatchewan, and Northern Ontario; investigate, understand, review, and identify critical P&L components such as labor, inventory, growth opportunities, etc.
    • Responsible for delivering on period financial results; proactive approach to identify gaps and opportunities.
    • Strive for continuous improvement in sales and script growth and maintain a thorough understanding of the competitive landscape.
    • Discuss business expectations relative to store execution/results.
  • Culture & Colleagues:
    • Lead with our culture principles; Be Authentic, Build Trust, Make Connections, and our values Care, Ownership, Respect, Excellence in mind.
    • Build and implement recruitment strategy and engagement/retention plans, in partnership with Human Resources; coordinate with and support Directors to ensure staffing needs are met.
    • Continuous talent development of Pharmacy Directors as it relates to the multifaceted pharmacy market and leadership.
    • Drive a positive, performance culture where colleagues feel accountability and ownership to impact a positive difference each day.
    • Partner with HR to actively build and lead talent, addressing underperforming colleagues, and participating in the recruitment process through interviews and identifying suitable candidates.
  • Enablement & Operational Excellence:
    • Monitor and review weekly sales projections, labor and workflow, shrink, and inventory, training, professional services, quality assurance, promotional programs, store presentation, and project rollouts with Directors.
    • Consistent communication with Directors to keep them updated on the implementation of programs and initiatives, accountabilities, and provincial pharmacy regulatory changes.
    • Find opportunities through review of store standards, department appearance, merchandising, signing, backroom, and labor standards, resulting in improved department conditions, sales, and costs based on execution of recommended solutions; resulting in a professional appearance and level of service, improved quality assurance, sales, and costs.
    • Lead and advise the timely execution of Pharmacy projects, initiatives, monthly department plans, and rollouts.
    • Support and assist Directors with development/projects, set-up of all new store openings, and expansions.
    • Assess and communicate feedback on projects, support programs, or layout concerns to central teams.
  • Cross Functional Collaboration & Leadership:
    • Regular dialogue with the enterprise pharmacy team and Ops VP, relative to upcoming promotions, staffing, service, and store-specific commitments.
    • Build and maintain strong relationships with District Managers and Vice Presidents of respective grocery banners to ensure appropriate knowledge and partnership and business insight.
  • Regional:
    • Competitive monitoring of Pharmacy retail environment in respective provinces to ensure Loblaw pharmacies are the industry leaders.
    • Apply expertise on provincial and federal pharmacy regulations as well as standard operating procedures and policies.
    • Promote representation on provincial regulatory bodies and advocacy groups (applicable associations).
    • Share insights into the competitive landscape with the enterprise pharmacy team (fees, market share, pricing, volumes, programs, promotions, pharmacy talent).
    Qualifications:
    • 10+ years of progressive, management-related experience.
    • Bachelor of Science, Pharmacy; or equivalent.
    • MBA preferred.
    • Excellent eye for business.
    • Understanding of retail pharmacy processes.
    • Proven track record to lead ground-breaking change efforts.
    • Proven understanding of Pharmacy Landscape and Retail Industry.
    • Strong existing/collaborative relationships with regulatory and advocacy partners.
    • Strong interpersonal and people leadership skills; ability to empower a team.
    • Demonstrated skills in relationship building and influencing to achieve results.
    • Strong leadership, collaboration, coaching, and mentoring skills required.
    • Strong verbal and written communication skills.
    • Ideally the incumbent will reside in Winnipeg, MB.
    • Regular travel is required, often requiring overnight stays.

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