Customer Service Team Lead

4 weeks ago


Abbotsford, British Columbia, Canada Amani Ventures Full time
Job Summary

Amani Ventures is seeking a highly skilled Call Centre Agent Supervisor to join our team. As a key member of our operations team, you will be responsible for leading a team of customer service representatives and ensuring the delivery of exceptional customer service.

Key Responsibilities
  • Conduct regular performance reviews to assess team member performance and provide coaching and feedback to improve service delivery.
  • Recruit, hire, and train new team members to ensure the team has the necessary skills and expertise to meet customer needs.
  • Coordinate and assign work to team members to ensure efficient use of resources and effective service delivery.
  • Maintain the operation of computer systems, equipment, and machinery to ensure business continuity and customer service delivery.
Requirements
  • Secondary (high) school graduation certificate.
  • Experience in a customer service or call centre environment is an asset.
  • Strong leadership and communication skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
What We Offer
  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.


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