Head of Technology
1 month ago
Manulife Bank of Canada is seeking a seasoned technology leader to join our leadership team as the Head of Technology. This strategic role will be responsible for driving the development and execution of technology strategies and roadmaps to support the overall business strategy and ambition to become a digital customer leader.
Key Responsibilities- Lead the development, testing, implementation, and delivery of large-scale technology solutions that deliver value to customers and execute against the technology strategy to drive the Manulife Bank business goals.
- Align Manulife Bank technology strategies with the fast-paced changes in our competitive industry segments.
- Timely and efficient deployment of business applications, adhering to Global Strategy standards and Business Unit specific technology Key Performance & Key Risk Indicators as well as Outcomes and Key Results (OKRs).
- Manage the delivery of self-serve technology solutions to ensure they are safe, sound, and secure, mitigating technical debt and lowering organizational risk.
- Accountable for delivering all IT aspects of Bank Projects, working with direct reports and partners to address emerging issues and delivery projects on time, on budget, and within scope.
- Act as a technology thought leader to the business to increase their understanding of emerging and available technologies to drive the business strategies efficiently and with a customer-centric lens.
- As a catalyst for change, maintain relationships throughout Manulife to identify technical practices that can be adapted to the advantage of Manulife Bank Technology.
- Effective stakeholder management, including collaborating with internal and external Manulife Bank partners to drive and deliver enterprise-grade solutions quickly and efficiently.
- Minimum of 10+ years of progressive leadership experience in technology strategy execution for large-scale organizations.
- Previous experience leading high-performing Product, UX, UI teams within Digital Banking with prior success building roadmaps to optimize digital customer experience.
- Demonstrated success in leading transformational changes within an engineering culture; an ability to navigate a complex, highly regulated, marketing-focused, growth business.
- Demonstrated ability to develop and implement a technology strategy and tactics to drive business goals, in collaboration with external and internal partners.
- Ability to go into the weeds and whiteboard, plus an executive presence for high-level leadership conversations and presentations.
- Demonstrated success at senior cross-functional project delivery involving multiple technical teams, stakeholders, and business functions, including Risk.
- Strong Portfolio Management Skills, including the ability to manage multiple complex projects at the same time and under tight deadlines, operating in a cross-functional environment.
- Experience and understanding of OFSI and Bank Act. Experience in a federal regulatory environment an asset, and appreciation for evolving dynamics and trends related to a regulatory environment.
- Exposure and experience in such areas as agile, digital, emerging technologies, Bank Fintech, and Legacy (e.g., mainframe systems). Solid experience partnering with fintech and the nuances of these partnerships.
Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups, and institutions. At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers. At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion). We trade as 'MFC' on the Toronto, New York, and the Philippine stock exchanges, and under '945' in Hong Kong.
Manulife is an Equal Opportunity Employer.
The annual base salary for this role is listed below.
Primary Location: CAN, Ontario, Toronto, 200 Bloor Street East
Salary range is expected to be between $171,200.00 CAD - $317,700.00 CAD
If you are applying for this role outside of the primary location, please contact for the salary range for your location. The actual salary will vary depending on local market conditions, geography, and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.
Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact for more information about U.S.-specific paid time off provisions.
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