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Customer Service Representative
1 month ago
We are seeking a highly skilled and customer-focused Customer Service Agent to join our team at Kento Windows & Doors. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving their queries and concerns in a timely and professional manner.
Key Responsibilities:- Respond to customer inquiries and resolve issues in a timely and professional manner.
- Provide accurate and helpful information to customers regarding our products and services.
- Work collaboratively with internal teams to resolve customer issues and improve overall customer satisfaction.
- Develop and maintain a thorough knowledge of our products and services to effectively communicate with customers.
- Meet or exceed customer satisfaction targets and key performance indicators.
- Secondary (high) school graduation certificate.
- 1 year to less than 2 years of experience in a customer-facing role.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and prioritize multiple tasks.
- Proficiency in MS Office and basic computer skills.
- A competitive salary and benefits package.
- Ongoing training and development opportunities.
- A dynamic and supportive work environment.
- The opportunity to work with a leading company in the industry.