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Customer Service Representative

1 month ago


St John's, Newfoundland and Labrador, Canada Kento Windows & Doors Full time
Customer Service Agent

We are seeking a highly skilled and customer-focused Customer Service Agent to join our team at Kento Windows & Doors. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving their queries and concerns in a timely and professional manner.

Key Responsibilities:
  • Respond to customer inquiries and resolve issues in a timely and professional manner.
  • Provide accurate and helpful information to customers regarding our products and services.
  • Work collaboratively with internal teams to resolve customer issues and improve overall customer satisfaction.
  • Develop and maintain a thorough knowledge of our products and services to effectively communicate with customers.
  • Meet or exceed customer satisfaction targets and key performance indicators.
Requirements:
  • Secondary (high) school graduation certificate.
  • 1 year to less than 2 years of experience in a customer-facing role.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks.
  • Proficiency in MS Office and basic computer skills.
What We Offer:
  • A competitive salary and benefits package.
  • Ongoing training and development opportunities.
  • A dynamic and supportive work environment.
  • The opportunity to work with a leading company in the industry.