Ecommerce Business Specialist

1 day ago

Vancouver, British Columbia, Canada Purdys Chocolatier Full time
About the Role

We are seeking an Ecommerce Business Specialist to join our Digital and Direct Sales team based in Vancouver, BC. As a key member of our team, you will play a crucial role in boosting sales and enhancing customer service, particularly for business clients during busy periods.

Key Responsibilities
  • Offer customer support to ecommerce business customers via all contact centre channels.
  • Organize and execute tracking of seasonal call plans for ecommerce business customers.
  • Process large and complex business orders and drive outreach initiatives with select CSRs.
  • Coordinate preparation of customer quotes and estimates, issue replacement and refunds for incomplete, delayed and lost orders.
  • Oversee management and customization requests, responsible for order entry and tracking of third parties such as Reachdesk.
  • Collaborate with CSRs and assist with general training of new Ecomm CSRs, escalations and provides leadership to select group of business CRS's.
Requirements
  • Post-secondary education.
  • Strong sales and customer service skills.
  • Familiar with MS Office Suite, mainly excel functions related to cleaning of data.
  • Ability to work in a call centre environment.
Preferred Qualifications
  • Previous call centre/contact experience.
  • Experience with data handling, order uploads and excel.
  • Previous experience in working with business customers.
What We Offer
  • Extended health and dental plan.
  • Sickness and disability plans.
  • RRSP matching program.
  • Profit sharing depending on achieving business goals.
  • Purdys perks (active lifestyle program, tuition reimbursement, employee discount, and much more).

  • Ecommerce Business Specialist

    4 days ago

    Vancouver, British Columbia, Canada Purdys Chocolatier Full time

    About the RoleWe are seeking an Ecommerce Business Specialist to join our Digital and Direct Sales team based in Vancouver, BC. As a key member of our team, you will play a crucial role in boosting sales and enhancing customer service, particularly for business clients during busy periods.Key ResponsibilitiesOffer customer support to ecommerce business...

  • Ecommerce Business Specialist

    4 days ago

    Vancouver, British Columbia, Canada Purdys Chocolatier Full time

    About the RoleWe are seeking an Ecommerce Business Specialist to join our Digital and Direct Sales team based in Vancouver, BC. As a key member of our team, you will play a crucial role in boosting sales and enhancing customer service, particularly for business clients during busy periods.Key ResponsibilitiesOffer customer support to ecommerce business...

  • Ecommerce Business Specialist

    2 weeks ago

    Vancouver, British Columbia, Canada Purdys Chocolatier Full time

    Job OverviewThe Ecommerce Business Specialist plays a key role in boosting sales and enhancing customer service, particularly for business clients during busy periods. This person collaborates closely with our fulfillment and merchandising teams, converting customer inquiries into sales. Additionally, this person works with the sales manager to implement our...

  • Ecommerce Business Specialist

    2 weeks ago

    Vancouver, British Columbia, Canada Purdys Chocolatier Full time

    Job OverviewThe Ecommerce Business Specialist plays a key role in boosting sales and enhancing customer service, particularly for business clients during busy periods. This person collaborates closely with our fulfillment and merchandising teams, converting customer inquiries into sales. Additionally, this person works with the sales manager to implement our...

  • Ecommerce Business Specialist

    2 weeks ago

    Vancouver, British Columbia, Canada Purdys Chocolatier Full time

    Job OverviewThe Ecommerce Business Specialist plays a key role in boosting sales and enhancing customer service, particularly for business clients during busy periods. This person collaborates closely with our fulfillment and merchandising teams, converting customer inquiries into sales. Additionally, this person works with the sales manager to implement our...

  • Ecommerce Business Specialist

    2 weeks ago

    Vancouver, British Columbia, Canada Purdys Chocolatier Full time

    Job OverviewThe Ecommerce Business Specialist plays a key role in boosting sales and enhancing customer service, particularly for business clients during busy periods. This person collaborates closely with our fulfillment and merchandising teams, converting customer inquiries into sales. Additionally, this person works with the sales manager to implement our...

  • Ecommerce Business Gifting Specialist

    1 week ago

    Vancouver, British Columbia, Canada Purdys Chocolatier Full time

    {"h2": "Job Overview", "p": "At Purdys Chocolatier, we're seeking an Ecommerce Business Specialist to join our Digital and Direct Sales team. This individual will play a key role in boosting sales and enhancing customer service, particularly for business clients during busy periods. The successful candidate will collaborate closely with our fulfillment and...

  • Ecommerce Business Gifting Specialist

    1 week ago

    Vancouver, British Columbia, Canada Purdys Chocolatier Full time

    {"h2": "Job Overview", "p": "At Purdys Chocolatier, we're seeking an Ecommerce Business Specialist to join our Digital and Direct Sales team. This individual will play a key role in boosting sales and enhancing customer service, particularly for business clients during busy periods. The successful candidate will collaborate closely with our fulfillment and...

  • Ecommerce Gifting Solutions Consultant

    1 month ago

    Vancouver, British Columbia, Canada Purdys Chocolatier Full time

    Are you enthusiastic about premium confections? Purdys Chocolatier, a prominent Canadian brand, is on the lookout for an Ecommerce Business Gifting Specialist to enhance their operations. As an integral part of the Digital and Direct Sales division, you will significantly contribute to increasing revenue and improving service for corporate clients.In the...

  • Ecommerce Gifting Solutions Consultant

    1 month ago

    Vancouver, British Columbia, Canada Purdys Chocolatier Full time

    Are you enthusiastic about premium confections? Purdys Chocolatier, a prominent Canadian brand, is in search of an Ecommerce Business Gifting Specialist to enhance their operations. As an integral part of the Digital and Direct Sales division, you will significantly contribute to increasing revenue and improving client relations for corporate customers.In...

  • Senior Ecommerce Merchandising Specialist

    3 days ago

    Vancouver, British Columbia, Canada Herschel Supply Company Full time

    About Your New RoleWe are seeking a highly skilled Senior Specialist, Ecommerce Merchandising & Optimization to join our team at Herschel Supply Company. As a key member of our digital success team, you will play a pivotal role in driving overall digital success for our company. This includes strategic positioning of our product catalog, effective content...

  • Senior Ecommerce Merchandising Specialist

    2 days ago

    Vancouver, British Columbia, Canada Herschel Supply Company Full time

    About Your New RoleWe are seeking a highly skilled Senior Specialist, Ecommerce Merchandising & Optimization to join our team at Herschel Supply Company. As a key member of our digital success team, you will play a pivotal role in driving overall digital success for our company. This includes strategic positioning of our product catalog, effective content...

  • Senior Ecommerce Merchandising Specialist

    1 day ago

    Vancouver, British Columbia, Canada Herschel Supply Company Full time

    About Your New RoleWe are seeking a highly skilled Senior Specialist, Ecommerce Merchandising & Optimization to join our team at Herschel Supply Company. As a key member of our digital success team, you will play a pivotal role in driving overall digital success for our company. This includes strategic positioning of our product catalog, effective content...

  • Senior Ecommerce Merchandising Specialist

    1 day ago

    Vancouver, British Columbia, Canada Herschel Supply Company Full time

    About Your New RoleWe are seeking a highly skilled Senior Specialist, Ecommerce Merchandising & Optimization to join our team at Herschel Supply Company. As a key member of our digital success team, you will play a pivotal role in driving overall digital success for our company. This includes strategic positioning of our product catalog, effective content...

  • Senior Ecommerce Merchandising Specialist

    1 week ago

    Vancouver, British Columbia, Canada Herschel Supply Company Full time

    About Your New RoleWe are seeking a highly skilled Senior Specialist, Ecommerce Merchandising & Optimization, to join our team at Herschel Supply Company. As a key member of our digital success team, you will play a pivotal role in driving overall digital success for our company.This includes strategic positioning of our product catalog, effective content...

  • Senior Ecommerce Merchandising Specialist

    1 week ago

    Vancouver, British Columbia, Canada Herschel Supply Company Full time

    About Your New RoleWe are seeking a highly skilled Senior Specialist, Ecommerce Merchandising & Optimization, to join our team at Herschel Supply Company. As a key member of our digital success team, you will play a pivotal role in driving overall digital success for our company.This includes strategic positioning of our product catalog, effective content...

  • Senior Ecommerce Merchandising Specialist

    4 days ago

    Vancouver, British Columbia, Canada Herschel Supply Company Full time

    About Your New RoleWe are seeking a highly skilled Senior Specialist, Ecommerce Merchandising & Optimization, to join our team at Herschel Supply Company. As a key member of our digital success team, you will play a pivotal role in driving overall digital success for our company. This includes strategic positioning of our product catalog, effective content...

  • Senior Ecommerce Merchandising Specialist

    4 days ago

    Vancouver, British Columbia, Canada Herschel Supply Company Full time

    About Your New RoleWe are seeking a highly skilled Senior Specialist, Ecommerce Merchandising & Optimization, to join our team at Herschel Supply Company. As a key member of our digital success team, you will play a pivotal role in driving overall digital success for our company. This includes strategic positioning of our product catalog, effective content...

  • Ecommerce Business Solutions Consultant

    1 month ago

    Vancouver, British Columbia, Canada Purdys Chocolatier Full time

    Are you a chocolate enthusiast? Purdys Chocolatier, a prominent Canadian brand, is on the lookout for an Ecommerce Business Solutions Consultant to enhance their operations. As an integral part of the Digital and Direct Sales division, you will significantly contribute to increasing revenue and improving service for corporate clients.Key...

  • Senior Financial Analyst, Ecommerce Specialist

    2 weeks ago

    Vancouver, British Columbia, Canada ARC'TERYX Full time

    About the OpportunityAs a Senior Financial Analyst, Ecommerce, you will play a key role in building out the Financial Planning and Analysis (FP&A) function for the Ecommerce business at ARC'TERYX. You will lead and deliver reporting and analysis to support key and strategic decision making throughout the Ecommerce business.This is an incredible opportunity...