Team Lead
3 weeks ago
Gibbons is a leading provider of unforgettable experiences in the Canadian wilderness. Our mission is to create a great Canadian company that provides the best work experiences, guest experiences, and community experiences in our class.
Our Values- Encourage Trust
- Have Fun
- Show Kindness
- Lead with Purpose
- Commitment to Excellence
We are seeking a highly skilled and experienced Team Lead to join our Cougar Mountain site team. As a Team Lead, you will be responsible for leading nightly Lumina operations, coordinating with the Lumina Tech Team for optimal guest experiences, and managing a team of 10+ employees nightly.
Key Responsibilities:
- Lead nightly Lumina operations, coordinating with the Lumina Tech Team for optimal guest experiences.
- Manage a team of 10+ employees nightly, providing new hire and safety training, and assisting the manager in performance management.
- Ensure operational effectiveness, safety standards, and exceptional guest experiences.
- Contribute to policy development and implementation.
- Assist with scheduling, payroll, communication, and monitoring course maintenance needs.
- Engage with guests, gather feedback, handle bookings, and enhance guest experience.
- Act as the main point of contact for incidents/emergencies, ensuring team readiness and accurate reporting.
- Support management in hiring, training, and performance management processes.
- Minimum 2-years of experience in tourism, adventure tourism and/or activity operational delivery is preferred.
- Excellent communication and problem-solving abilities.
- Reliable and responsible.
- Ability to work in fast-paced environments.
- Standard First Aid required; 80-hour Outdoor First Aid preferred.
- Valid Driver's License.
- Physically fit, able to lift up to 30lbs, mobile, and adaptable.
- Positive, respectful attitude.
- Flexible with working hours, including evenings, weekends, and holidays.
- $23 - $24.50 hourly wage based on qualifications and experience.
- 50% off F&B across our Gibbons Venues.
- 50% off for Team Members and 20% off for friends and family with The Adventure Group.
- 25% off for Team Members and 20% off for friends and family at The Adara.
- 20% off The Spa at Whistler.
- 3rd party perks at a variety of local businesses.
- Company events.
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