Senior Manager, Cloud Infrastructure Engineering

1 month ago

Vancouver, British Columbia, Canada Conexiom Full time
About the Opportunity:

Conexiom is seeking a seasoned Site Reliability Engineering (SRE) Senior Manager to lead our SRE team. The role involves overseeing the Cloud SRE team in day-to-day operations, including monitoring, support activities, ensuring customer satisfaction through reliable service, and building and designing cloud infrastructure. You will collaborate with engineering and product teams to develop strategies that aim to achieve high service reliability, performance, scalability, and availability. This role is critical in guiding Conexiom's cloud services, emphasizing operational excellence and the integration of SRE principles into our processes. Your efforts will be key in maintaining our commitment to providing dependable and scalable cloud solutions.

Responsibilities:
  • Collaborate with cross-functional teams to identify and resolve issues related to performance, scalability, and security.
  • Establish and track key performance indicators (KPIs) to measure the effectiveness of our SRE team.
  • Establish service level objectives and monitor to ensure the objectives are met.
  • Operate, monitor, and maintain high availability applications running in Azure Cloud environment.
  • Drive continuous improvement through automation, monitoring, and testing.
  • Execute automation for cloud-operations tasks and create new automation for new situations or issues encountered.
  • Identify and improve on possible points of failure in the infrastructure/applications.
  • Lead and focus teams on root cause analysis, pattern identification, and continuous improvement to optimize application performance, resiliency, and reliability.
  • Facilitate blame-free root cause analysis meetings in the event of a production-systems incident.
  • Help secure data and access policies to reduce risk.
  • Look for opportunities to drive operational efficiencies while reducing costs.
  • Prepare and present reports to all levels of leadership and staff.
  • Stay abreast of industry leading best practices and bring them to the attention of the leadership team.
  • Serve as a guide and mentor to members of the Cloud Platform SRE teams.
  • Allocate available resources to meet operating objectives.
  • Ensure the ongoing training and development of direct reports.
  • Manage a 24/7 on-call rotation schedule.
Qualifications:
  • Experience managing teams, specifically SRE, Release, and DevOps.
  • Strong experience with Azure cloud platform.
  • Experience working in a SRE environment and applying SRE principles.
  • Experience with CI/CD tools, such as Azure DevOps, Jenkins, or GitLab.
  • Familiarity with Agile methodologies and DevOps best practices.
  • Strong grasp of infrastructure as code and automation tools.
  • Experience with Kubernetes, AKS/GKS, Docker, containerization, microservices, and serverless architectures.
  • Proven track record of designing, implementing, and supporting highly available and scalable infrastructure in a cloud environment.
  • Experience administering and troubleshooting both Windows Server and Linux operating systems.
  • Proficiency in managing and monitoring relational databases and familiarity with NoSQL databases.
  • Proficiency in at least one programming or scripting language.
  • Skilled in developing monitoring strategies and frameworks.
  • Expertise in automating alerting and troubleshooting processes.
  • Bachelor's degree in computer science or related field.
  • At least 3 years of leadership experience, specifically managing SRE and DevOps teams.
  • 8+ years of experience in SRE or DevOps roles.
  • Excellent communication and collaboration skills.
  • Ability to work in a fast-paced, dynamic environment.
  • Passion for technology and continuous learning.

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