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Service Team Member

2 months ago

Markham, Ontario, Canada Michaels Full time
Poste de Service Team Member

Michaels est à la recherche d'un Service Team Member pour rejoindre son équipe de vente au détail. Le candidat idéal sera capable de fournir un service exceptionnel aux clients, de les aider à trouver ce qu'ils recherchent et de les assister dans leur processus d'achat.

Activités principales
  • Aider les clients à faire leurs achats et à trouver le produit qu'ils recherchent.
  • Offrir une expérience rapide et courtoise aux caisses et manipuler l'argent selon les normes.
  • Sensibiliser les clients aux avantages du programme de récompenses et effectuer les inscriptions.
  • Mettre les clients au courant du sondage Voix du client (VDC).
  • Aider avec les processus omnicanaux, y compris les commandes AEL/REM (achetez en ligne, ramassez en magasin) et les commandes expédiées à partir du magasin (EXP/M).
  • Participer aux processus de déchargement des camions, de remplissage des présentoirs et de planogramme (POG).
  • Responsable du rangement de la marchandise et de l'entretien, y compris le processus de retour de la marchandise, replacer la marchandise sur les étagères et du rangement général du magasin, afin d'assurer un magasin où la marchandise est bien présentée et en stock.
  • Effectuer les tâches d'optimisation des stocks en magasin (OSEM) et les montages pour les soldes hebdomadaires tel qu'assignées.
  • Soutenir les programmes de prévention des pertes et de sécurité.
  • Respecter les Procédures opérationnelles normalisées (PON) et les programmes de l'entreprise pour assurer la conformité aux lois et exigences applicables, mettre en pratique les politiques et les normes de l'entreprise.
  • Interagir avec les autres de façon acceptable et respectueuse, rester positif et respectueux même dans les situations difficiles, faire la promotion de l'engagement envers la vision et les valeurs de l'entreprise, projeter une image positive et servir de modèle pour les autres.
Exigences physiques et environnementales

Le Service Team Member devra être capable de rester debout pendant de longues périodes, de se déplacer dans le magasin, de se courber, de soulever, de transporter, d'atteindre et de s'étirer fréquemment. Il devra également être capable de soulever des boîtes lourdes et d'accéder à des étagères élevées à l'aide d'une échelle ou d'un équipement similaire.

Le Service Team Member travaillera dans un environnement de magasin de détail public à prendre soin des clients, avec toutes les aires publiques climatisées. Il se peut que du travail à l'extérieur soit assigné (recueillir les paniers de magasinage ou pendant le déchargement des camions). L'atelier d'encadrement comporte une machine de coupe du verre et une presse à chaud. Les heures de travail comprennent les soirs, les fins de semaine et tôt le matin.

Michaels exige que tous les membres de l'équipe dans ce rôle soient âgés d'au moins seize (16) ans.

Le salaire de base total pour ce poste est de 17,70 $.